← RingCentral Ideas

Settings and activity

19 results found

  1. Streaming Music / Message on Hold

    72 votes
    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    David Ybarra supported this idea  · 

  2. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    David Ybarra supported this idea  · 

  3. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    David Ybarra shared this idea  · 

  4. O@H Omnichannel Options

    7 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    David Ybarra commented  · 

    We lost a ton of revenue because we could not offer this cusotmer the basic omni channel service. They needed web messaging, but we had to sell them full ccc by Five9's

    An error occurred while saving the comment
    David Ybarra commented  · 

    this is a need for every opportunity we encounter that requires true CC. O@H can NOT compete.

    David Ybarra shared this idea  · 

  5. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  6. Limited Extension - "Domestic Calling Allowed" Radio Button

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

  7. Option to disable all email notifications during customer implementation phase

    32 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  8. Ability to remove/hide users from the directory/contact list

    62 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  9. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  10. Bulk Phone Number Template Programming for Configurations

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  11. Allow Custom Fields on all extension types, not just Users.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  12. Meeting Start Countdown Timer

    6 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?

  13. Bring back the pause screen share feature

    58 votes
    Future Consideration  ·  5 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?

  14. WebRTC for SalesForce

    41 votes
    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?

  15. Resend Welcome Email to Super Admin after 48-hour expiration

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  16. Zendesk - Missed Call Search & Update

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?

  17. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?

  18. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  19. Enable/Disable OnDemand Call Recording by user (not system wide)

    72 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?