Settings and activity

12 results found

1. Resend Welcome Email to Super Admin after 48-hour expiration

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Wendell shared this idea  ·  Aug 25, 2020

2. Ability to remove/hide users from the directory/contact list

   62 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Enable a true DND presence sync

   156 votes

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   11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Coming June 2024!

4. See "Do Not Disturb" status (from Hard Phones) remotely

   12 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. do not display missed call message on hardphone when softphone answers the call

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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6. Analytics regarding Text Messaging/SMS

   203 votes

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   Future Consideration  ·  17 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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7. IVR Auto Recept Programmable Timeout and Destination Programming

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. O@H Omnichannel Options

   7 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Wendell commented  ·  Aug 25, 2020  ·  Edit…  ·  Delete…

   While we have integration with Five9 (AT&T Cloud Contact Center), we could be more competitive and realize more revenue/margin if we were able to offer Engage Voice on the O@H platform

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   Wendell commented  ·  Aug 25, 2020  ·  Edit…  ·  Delete…

   While we have integration with Five9 on the O@H platform, we need Engage Voice to be more profitable as a segment

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9. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Park Presence recall timer

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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12. Enable syncing of contact/address book across all users

    113 votes

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    23 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!