Settings and activity

12 results found

1. Resend Welcome Email to Super Admin after 48-hour expiration

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Wendell shared this idea  ·  Aug 25, 2020

2. Ability to remove/hide users from the directory/contact list

   62 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Enable a true DND presence sync

   161 votes

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   15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

4. See "Do Not Disturb" status (from Hard Phones) remotely

   12 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. do not display missed call message on hardphone when softphone answers the call

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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6. Analytics regarding Text Messaging/SMS

   212 votes

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   Future Consideration  ·  21 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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7. IVR Auto Recept Programmable Timeout and Destination Programming

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. O@H Omnichannel Options

   7 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Wendell commented  ·  Aug 25, 2020  ·  Edit…  ·  Delete…

   While we have integration with Five9 (AT&T Cloud Contact Center), we could be more competitive and realize more revenue/margin if we were able to offer Engage Voice on the O@H platform

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   Wendell commented  ·  Aug 25, 2020  ·  Edit…  ·  Delete…

   While we have integration with Five9 on the O@H platform, we need Engage Voice to be more profitable as a segment

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9. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Park Presence recall timer

    14 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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12. Enable syncing of contact/address book across all users

    119 votes

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    27 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!