← RingCentral Ideas

Settings and activity

12 results found

  1. Resend Welcome Email to Super Admin after 48-hour expiration

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Wendell shared this idea  · 

  2. Ability to remove/hide users from the directory/contact list

    62 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Enable a true DND presence sync

    167 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  4. See "Do Not Disturb" status (from Hard Phones) remotely

    12 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. do not display missed call message on hardphone when softphone answers the call

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  6. Analytics regarding Text Messaging/SMS

    233 votes
    Future Consideration  ·  28 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  7. IVR Auto Recept Programmable Timeout and Destination Programming

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. O@H Omnichannel Options

    7 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Wendell commented  · 

    While we have integration with Five9 (AT&T Cloud Contact Center), we could be more competitive and realize more revenue/margin if we were able to offer Engage Voice on the O@H platform

    An error occurred while saving the comment
    Wendell commented  · 

    While we have integration with Five9 on the O@H platform, we need Engage Voice to be more profitable as a segment

  9. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Park Presence recall timer

    14 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  11. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  12. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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