Dequeue setting per queue
Currently the global dequeue setting is set to 5, meaning if 5 agents are available and do not answer the call when routed to them the call is terminated.
The ask is to add an admin option to manage the dequeue limit per queue with the option to increase to a far larger amount to accommodate enterprise level contact centres. (50-100)
45
votes
Karen
shared this idea
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Tim Mckee
commented
This is absolutely critical for Enterprise customers.
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Wasif Wani
commented
Amazing Idea Karen