Settings and activity

17 results found

1. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Karen supported this idea  ·  Jul 24, 2024

2. Enhance Agent States

   40 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Karen supported this idea  ·  Jul 4, 2024

3. In-Queue-Callback Number Restriction To Prevent Misuse

   25 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Karen supported this idea  ·  Jul 3, 2024

4. Position in Queue Announcement

   24 votes

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   Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Karen commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

   In UK every NHS customer requests this (GP's, hospitals etc)

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   Karen supported this idea  ·  May 30, 2024

5. WCAG (Web Content Accessibility Guidelines)

   35 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Karen commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This will be key to public sector UK, NHS England has regulations in place stipulating they must be WCAG compliant. Additionally local councils will have to accommodate all their citizens including citizens with accessibility needs.
   Competitors for both UC and CX have this as a default in our region.

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   Karen supported this idea  ·  May 24, 2024

6. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Karen commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

   Standard functionality, available on all competitor products.

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   Karen supported this idea  ·  May 23, 2024

7. Dequeue setting per queue

   45 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Karen shared this idea  ·  May 10, 2024

8. RingCX - Survey report

   25 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Karen supported this idea  ·  May 9, 2024

9. RCX Co-Browse option to view other browser windows / tabs

   11 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Karen supported this idea  ·  May 9, 2024

10. Integrate with SugarCRM

    4 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Karen commented  ·  Apr 30, 2024  ·  Edit…  ·  Delete…

    Would be good to have an out of the box integration for RingCX and RingSense.

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    Karen supported this idea  ·  Apr 30, 2024

11. WhatsApp Outbound API

    15 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    RingCX has an API that facilitates this

    Karen supported this idea  ·  Apr 25, 2024

12. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Karen shared this idea  ·  Nov 28, 2023

13. API for external contacts

    17 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Karen shared this idea  ·  Jan 8, 2024

14. ability to use license from parent cost center when adding user to child cost center

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Text to Speech for voice mail greeting

    22 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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16. Disable Third Party Apps Jupiter Desktop

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. RCCC Call Plucking

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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