Internal chat for supervisors and agents
Internal Chat (ex. from supervisor to agent) inside RingCX. An internal chat can help to solve complex use case and enable multiple advantage:
- ability for agent to ask for help proactively to their supervisor.
- ability for supervisor to get involved in a less intrusive way.
The internal chat developped for Engage Digital standalone is probably very close to what the this potential partner would like.
35
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Remi
shared this idea
This will be addressed as a part of the Single Pane of Glass initiative.