RingCX IVR press path report
It would be much more useful to see summary data on the number of calls entering a particular IVR path in a given time frame, the keypress option selected on the IVR and the transfer path after pressing one of the keypresses.
12
votes
Ahmad
shared this idea
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Eric
commented
This is a huge reporting piece missing in Ringcentral. Our organization previously had GoTo, which allowed us to view keypresses in call logs, and it's a big step backwards with Ringcentral not having this.
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Kemo
commented
We are loyal clients, please kindly help implement this feature asap if possible, thanks so much. I dont see it in Ring Central Analytics