RCX - Incoming Call, pops up in front of all the applications
Hi Team,
My client is asking if we have a way for the RingCX to pop-up in front of all the windows open on their screen/monitor in order for them to be notified that there is a new incoming call.
Currently, they understood that their agents need to put their headsets on so they can hear the ring for a new incoming call(as they are doing manual accept call).
i did also advise them to organize their screen window so that the rcx phone tool is always showing somewhere in their screen/monitor. However, their agent cannot always regularly checkthe chrome window where rcx phone tool is open to see if an incoming call.
Regards,
Paul
Paul Vincent
shared this idea
-
Elizabeth
commented
Working for a recycling company in customer service we have use several screens for calls. With one customer you have to check all these-Cust Acct, GPS, Email, Analytics and Ring CX. When the call ends you lose the screens to answer the next call. Would also be an improvement if mitel desk phone was compatible incase battery is low on headset.
-
Malcolm
commented
Turning on windows notifications for the browser will allow a popup on incoming call to be displayed.
