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Settings and activity

8 results found

  1. combine Analytics page with Agent page- Less screens

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elizabeth shared this idea  · 

  2. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    5 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elizabeth supported this idea  · 

  3. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elizabeth supported this idea  · 

  4. RCX - Incoming Call, pops up in front of all the applications

    26 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elizabeth commented  · 

    Working for a recycling company in customer service we have use several screens for calls. With one customer you have to check all these-Cust Acct, GPS, Email, Analytics and Ring CX. When the call ends you lose the screens to answer the next call. Would also be an improvement if mitel desk phone was compatible incase battery is low on headset.

    Elizabeth supported this idea  · 

  5. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    69 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elizabeth supported this idea  · 

  6. dashboards data refresh time

    41 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elizabeth supported this idea  · 

  7. Enable all headsets to work Properly with Ring CX - enable the answer call button to work so one does not have to rely on the pc screen

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Elizabeth shared this idea  · 

  8. Add option to reduce background sounds (output) instead of mute them at all.

    3 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Elizabeth commented  · 

    I used this setting for "mute background sound" and "remove background noise" both settings stopped all audio with my poly headset. 2 other co-works using different headsets also failed on Monday. We had activated these settings over a month ago and there were no issues. Maverick whom we use to work on the system told me it was an IT problem not ring centra when my audio was not working. It took 4 hours of my day in customer service to figure this out on my own. Why offer a setting if it doesn't work.

    Elizabeth supported this idea  ·