Different agent states for different groups
Request is for the ability to have different ‘Agent States’ available for different ‘Agent Groups’. For example if we have two groups - sales and support, sales group could have a list of agent states, and support could have a separate list of agent states and so on, rather than just having one list for the entire organisation.
20
votes
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Deborah commented
The 8x8 Contact Centre product includes this useful functionality. Key for team leaders