← RingCentral Ideas

Settings and activity

3 results found

  1. Option to receive security code via SMS or phone call for UK Customers

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Deborah commented  · 

    Would be useful in the event of a Cyber attack where staff are unable to access their work email and therefore unable to validate the MFA.

    Deborah supported this idea  · 

  2. View Ring CX Realtime dashboards in minutes and seconds.

    57 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deborah commented  · 

    This is an imperative change. Team leaders need an instant view as to how long customers have been queuing. They don't have time to be opening their calculators to convert seconds to hrs:min:secs. This should be an industry wide requirement. We look forward to this being in your product in the very near future.

    Deborah supported this idea  · 

  3. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Deborah commented  · 

    The 8x8 Contact Centre product includes this useful functionality. Key for team leaders

    Deborah shared this idea  ·