Settings and activity
10 results found
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10 votes
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Deborah
supported this idea
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6 votesDeborah
shared this idea
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7 votes
An error occurred while saving the comment Deborah
commented
We have Adult and Children's duty call queues where there are a high number of staff who are on the rota, therefore we require no restrictions on the number of voicemail recipients.
Deborah
supported this idea
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7 votes
An error occurred while saving the comment Deborah
commented
We have Adult and Children's duty call queues where there are a high number of staff who are on the rota, therefore we require no restrictions on the number of voicemail recipients.
Deborah
supported this idea
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8 votesDeborah
supported this idea
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5 votes
An error occurred while saving the comment Deborah
commented
This would be useful for the scenario of when you have a RingCX agent on a conference call with the customer and a translator (2 separate calls). You then find that they need to be transferred to another RingCX agent / queue and would like to transfer both the customer and the translator.
Deborah
supported this idea
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29 votes
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5 votes
An error occurred while saving the comment Deborah
commented
Would be useful in the event of a Cyber attack where staff are unable to access their work email and therefore unable to validate the MFA.
Deborah
supported this idea
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91 votes
An error occurred while saving the comment Deborah
commented
This is an imperative change. Team leaders need an instant view as to how long customers have been queuing. They don't have time to be opening their calculators to convert seconds to hrs:min:secs. This should be an industry wide requirement. We look forward to this being in your product in the very near future.
Deborah
supported this idea
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62 votes
An error occurred while saving the comment Deborah
commented
The 8x8 Contact Centre product includes this useful functionality. Key for team leaders
Deborah
shared this idea
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This is critical. Our core compliance from an information governance aspect is that we hold such data for a specified period of time. Your system does not currently allow this. We would like to have a customisable field to enter the required retention period as per our defined policy (this may vary).