Skip to content
← RingCentral Ideas

Settings and activity

2 results found

  1. View Ring CX Realtime dashboards in minutes and seconds.

    39 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Deborah commented  · 

    This is an imperative change. Team leaders need an instant view as to how long customers have been queuing. They don't have time to be opening their calculators to convert seconds to hrs:min:secs. This should be an industry wide requirement. We look forward to this being in your product in the very near future.

    Deborah supported this idea  · 

  2. Enhance Agent States

    44 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Deborah commented  · 

    The 8x8 Contact Centre product includes this useful functionality. Key for team leaders

    Deborah shared this idea  ·