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6 results found

  1. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

    6 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Deborah supported this idea  · 

  2. Transfer Conference Calls

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Admin →
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    Deborah commented  · 

    This would be useful for the scenario of when you have a RingCX agent on a conference call with the customer and a translator (2 separate calls). You then find that they need to be transferred to another RingCX agent / queue and would like to transfer both the customer and the translator.

    Deborah supported this idea  · 

  3. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  4. Option to receive security code via SMS or phone call for UK Customers

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Deborah commented  · 

    Would be useful in the event of a Cyber attack where staff are unable to access their work email and therefore unable to validate the MFA.

    Deborah supported this idea  · 

  5. View Ring CX Realtime dashboards in minutes and seconds.

    88 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Deborah commented  · 

    This is an imperative change. Team leaders need an instant view as to how long customers have been queuing. They don't have time to be opening their calculators to convert seconds to hrs:min:secs. This should be an industry wide requirement. We look forward to this being in your product in the very near future.

    Deborah supported this idea  · 

  6. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Deborah commented  · 

    The 8x8 Contact Centre product includes this useful functionality. Key for team leaders

    Deborah shared this idea  ·