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Engage Digital

Engage Digital - Removing "Pending Interactions" on Agents

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Ruperto shared this idea  ·   ·  Report…  ·  Admin →
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  • Ruperto commented  ·   ·  Report

    Engage Digital doesn't allow hiding the pending interactions in Routing mode. This should be raised as a feature request with details on the use case the customer is hoping to solve
    As a workaround, they should consider using Inbox mode