Add And Improve Icon Labels in CXone
Details of the enhancement: For monitoring option menu to be shown to keyboard-only users when enter or spacebar is pressed while the three dots are highlighted
What is your use case and who is the user (agent, supervisor, customer, etc.) for your request? Users who are blind rely on screen readers and when he tries to go to ACD> Supervisor> Live monitoring>Agents Tab> select the agent and click on the three dots (by pressing space or enter) so monitor option would show, it does not show.
What problem are you trying to solve or what problems does the current functionality cause? It does not let keyboard-only users monitor calls.
What steps did you take to get there? Using the keyboard only, went to ACD> Supervisor> Live monitoring> select the agent and click on the three dots so monitor option would show but it did not.
Checked on support articles but was unable to find how to go about getting the menu to show up
How do you want the feature/product to work (proposed solution)? Spacebar or enter key should open the option when the three dots are selected.