Settings and activity

18 results found

1. Download Call Recordings in Bulk In Contact Center

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Nov 6, 2024

2. Add And Improve Icon Labels in CXone

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   Von shared this idea  ·  Nov 2, 2024

3. RingCX Report For Total Number Of Available Time For Not Receiving Calls

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   Von shared this idea  ·  Oct 29, 2024

4. Auto-Population of email address in DFO Agent

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   Von shared this idea  ·  Sep 28, 2024

5. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

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   Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Aug 22, 2024

6. Retain Role In RingCX When Modiying Role In RingSense

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Jul 26, 2024

7. DFO Scheduled Reporting

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   Von shared this idea  ·  Jul 11, 2024

8. Display User Extension Number When Transferring From RingCX To RingEX

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Jul 2, 2024

9. CXone Supervisor > Live Monitoring > Activity States

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   0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Mar 26, 2024

10. Edit Number Details Of The External Phone Number Under Ring Settings

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Von supported this idea  ·  Mar 5, 2024
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    Von commented  ·  Mar 5, 2024  ·  Edit…  ·  Delete…

    Please see screenshot for your reference. Thank you.

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11. Add Presence On SharedLines

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Mar 30, 2022

12. Voicemail to Text To Have Better Accuracy

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Oct 20, 2023

13. Attach File in RingCentral App using company-wide Google Drive global account

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Oct 10, 2023

14. Ability To Add Notes When Transferring Call In MAX Agent

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    0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Jan 24, 2024

15. Roles and Permissions Report

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    0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Jan 31, 2024

16. Outbound Report that shows Dispositions: Answered and Voicemail

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    0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Feb 13, 2024

17. Feature to remove the press 1 option on call queue calls

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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18. Send Group Voicemails to a RingCentral Team

    83 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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