Settings and activity

29 results found

1. Option for Agents to Retain Queue Position After Going Unavailable

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Oct 17, 2025

2. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Oct 16, 2025

3. RingCX for Salesforce integration to RingCentral Desktop App

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Sep 10, 2025

4. User List Report Who Downloaded RingCentral From App Store and Play Store

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Jun 18, 2025

5. Dialing Timezone For Arizona Be Set To MST and MDT Accordingly In The Dialer Campaign On RingCX

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Jun 12, 2025

6. Login and Logout Time Report That Includes Titles and Departments in RingEX

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Jun 4, 2025

7. Ability To Transfer Call To A SIP Destination URL

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  Jun 3, 2025

8. Stay On Stats Page For RingCX SPOG

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  May 14, 2025

9. Monitor A Call For Contact Center Users Using RingCentral App

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Von shared this idea  ·  May 7, 2025

10. Prioritized Internal Transferred Call Over External Calls When There Are Calls Waiting In Queue In RingCX

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Mar 21, 2025

11. Dial 911 On RingCX Agent Platform

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Feb 26, 2025

12. Download Call Recordings in Bulk In Contact Center

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Nov 6, 2024

13. Add And Improve Icon Labels in CXone

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Nov 2, 2024

14. RingCX Report For Total Number Of Available Time For Not Receiving Calls

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Oct 29, 2024

15. Auto-Population of email address in DFO Agent

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Sep 28, 2024

16. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Aug 22, 2024

17. Retain Role In RingCX When Modiying Role In RingSense

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Jul 26, 2024

18. DFO Scheduled Reporting

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Jul 11, 2024

19. Display User Extension Number When Transferring From RingCX To RingEX

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Jul 2, 2024

20. CXone Supervisor > Live Monitoring > Activity States

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Von shared this idea  ·  Mar 26, 2024