← RingCentral Ideas

Settings and activity

20 results found

  1. Prioritized Internal Transferred Call Over External Calls When There Are Calls Waiting In Queue In RingCX

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  2. Dial 911 On RingCX Agent Platform

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. Download Call Recordings in Bulk In Contact Center

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  4. Add And Improve Icon Labels in CXone

    2 votes
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  5. RingCX Report For Total Number Of Available Time For Not Receiving Calls

    2 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. Auto-Population of email address in DFO Agent

    1 vote
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  7. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    8 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. Retain Role In RingCX When Modiying Role In RingSense

    1 vote
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. DFO Scheduled Reporting

    3 votes
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  10. Display User Extension Number When Transferring From RingCX To RingEX

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. CXone Supervisor > Live Monitoring > Activity States

    2 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  12. Edit Number Details Of The External Phone Number Under Ring Settings

    3 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Von supported this idea  · 
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    Von commented  · 

    Please see screenshot for your reference. Thank you.

  13. Add Presence On SharedLines

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Voicemail to Text To Have Better Accuracy

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Attach File in RingCentral App using company-wide Google Drive global account

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Ability To Add Notes When Transferring Call In MAX Agent

    3 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. Roles and Permissions Report

    3 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  18. Outbound Report that shows Dispositions: Answered and Voicemail

    4 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Von shared this idea  · 

  19. Feature to remove the press 1 option on call queue calls

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  20. Send Group Voicemails to a RingCentral Team

    83 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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