Ability to Disable RingCX button inside the Glip while keeping RingAgent
Businesses who have the RingAgent button on the RingCentral desktop app. should have the option to remove the existing RingCX button on the RingCentral app. without losing the other one which is the RingAgent.
It would help to avoid confusion with the users in accessing the RingCX since they are using different audio paths. The RingCX button uses the Integrated softphone on RingCX and the RingAgent will use the audio path on RingCentral glip.
Jose Espedido
shared this idea
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Imperial
commented
Specifically being able to remove the RingCX button would be great. Adding in more granular control of the buttons available at a template level in Admin portal would be even better. For example, removing Message if a site uses Teams or removing Video for users who are operating in Citrix environments.