← RingCentral Ideas

Settings and activity

52 results found

  1. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jose Espedido shared this idea  · 

  2. Ability to call short code numbers such as 311

    27 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 
    An error occurred while saving the comment
    Jose Espedido commented  · 

    Business Munger Tolles & Olson LLP, need this feature to call other short code number below using RingCentral

    211 - LA Community Hub and services (busy signal)
    311 - LA County services (incorrect extension)
    511 - LA County traffic (busy signal)

  3. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    46 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  4. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jose Espedido shared this idea  · 

  5. Ability to Export/Import on the email template, or a restore point.

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jose Espedido shared this idea  · 

  6. change dial by directory default audio

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  7. Idle behavior shows users offline even though they are available and logged into RC.

    122 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  8. Allow multiple users to respond to the main number texts

    115 votes
    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jose Espedido supported this idea  · 

  9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    115 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  10. Flipping calls from a desktop app and mobile app to a hotdesk phone

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  11. RingCentral dial pad shortcut

    7 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  12. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    13 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jose Espedido shared this idea  · 

  13. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  14. Ability to Duplicate Teams

    9 votes
    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Jose Espedido supported this idea  · 

  15. Customer wants an option in the app to only show the users as part of the Company Contacts

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    Jose Espedido supported this idea  · 

  16. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    34 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  17. Presence sync bidirectional visual delay

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  18. Feature Request: Super Admin Self-Service Contact Center Routing Change

    19 votes
    2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  19. analytics retention policy

    60 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 

  20. Automatic Name Retention for Numbers Converted to Contact Center

    6 votes
    0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Jose Espedido supported this idea  · 
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