Settings and activity

54 results found

1. Ability to Disable RingCX button inside the Glip while keeping RingAgent

   7 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jose Espedido shared this idea  ·  Nov 5, 2024

2. Ability to call short code numbers such as 311

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jose Espedido supported this idea  ·  Oct 25, 2024
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   Jose Espedido commented  ·  Oct 24, 2024  ·  Edit…  ·  Delete…

   Business Munger Tolles & Olson LLP, need this feature to call other short code number below using RingCentral

   211 - LA Community Hub and services (busy signal)
   311 - LA County services (incorrect extension)
   511 - LA County traffic (busy signal)

   Save Submitting...

3. Show Original Callers Number in Caller ID when Transferring calls to External numbers

   34 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jose Espedido supported this idea  ·  Oct 24, 2024

4. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jose Espedido shared this idea  ·  Oct 8, 2024

5. Ability to Export/Import on the email template, or a restore point.

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jose Espedido shared this idea  ·  Oct 8, 2024

6. change dial by directory default audio

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jose Espedido supported this idea  ·  Oct 4, 2024

7. Idle behavior shows users offline even though they are available and logged into RC.

   114 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jose Espedido supported this idea  ·  Sep 23, 2024

8. Allow multiple users to respond to the main number texts

   97 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jose Espedido supported this idea  ·  Aug 27, 2024

9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   80 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jose Espedido supported this idea  ·  Aug 27, 2024

10. Main Company Number as SMS sender

    22 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Aug 27, 2024

11. Flipping calls from a desktop app and mobile app to a hotdesk phone

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Aug 22, 2024

12. RingCentral dial pad shortcut

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jul 25, 2024

13. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jose Espedido shared this idea  ·  Jul 12, 2024

14. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jul 9, 2024

15. Ability to Duplicate Teams

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    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jul 8, 2024

16. Customer wants an option in the app to only show the users as part of the Company Contacts

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jul 3, 2024

17. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    28 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jul 3, 2024

18. Presence sync bidirectional visual delay

    25 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jul 1, 2024

19. Feature Request: Super Admin Self-Service Contact Center Routing Change

    17 votes

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    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jun 26, 2024

20. Longer Data Retention For Analytics Portal

    22 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jose Espedido supported this idea  ·  Jun 13, 2024