Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce
Request Summary:
Customer has raised a concern regarding certain fields in the RingSense integration with Salesforce, specifically the isClosed field on the Opportunity object. They would like the ability to uncheck this field, as it is currently preventing the system from correctly relating tasks to open, active opportunities.
Customer Query:
The customer is testing RingSense with Salesforce and has noticed that some boxes, such as the isClosed field, are grayed out or cannot be unchecked. They are wondering whether this is a limitation due to their test license or if this behavior is the default for all users. The isClosed field currently pulls in closed opportunities, which is not desired as they need the system to relate tasks to open, active opportunities instead.
Requested Feature:
Allow the isClosed field on the Opportunity object (and possibly similar fields) to be unchecked or managed by users to provide greater control in task and opportunity management.