In RingCX, the "Other" category might encompass the following scenarios:

Disconnected for Technical Reasons: Calls dropped due to system issues, such as network failures or timeouts.
Customer Action: Instances where the customer disconnected the call while in the queue but wasn’t classified as “abandoned.”
Unusual Scenarios: Cases such as transfers to external numbers or queues not included in standard reporting.
Undefined Outcomes: Calls that ended without a clear interaction disposition.
This lack of specificity in the "Other" category can create confusion for customers. To address this, we recommend submitting a feature request to better define and categorize the “Other” outcomes.

The customer specifically expressed the need for clear and detailed information on inbound call reports to accurately forecast how many agents they will need to deploy. Enhancing the granularity of the "Other" category will help meet this requirement and improve overall reporting accuracy.