Currently, RingCX does not provide a Marquee feature to display the originating queue for incoming calls. Although the Agent Whisper feature can play a brief recording (such as the queue name) before the call is connected, there is no visible indication of the originating queue once the call is in progress.

Proposed Solution:
Implement a Marquee display or a similar visual indicator on the agent's interface that shows the originating queue for incoming calls. This would allow agents to quickly identify which queue the call is coming from without needing to rely solely on audio cues through the Agent Whisper feature.

Benefits:

Enhanced visibility for agents, allowing them to immediately identify the queue for incoming calls.

Improved workflow efficiency by reducing the need to ask or verify the queue for each call.

A more seamless and streamlined experience for agents, particularly in environments with multiple queues.

Impact on Users:
Agents will be able to more easily manage their calls, prioritize based on queue information, and reduce call handling times.

Priority:
This feature would be beneficial for all agents managing multiple queues simultaneously. Implementing this would improve overall agent experience and efficiency.