Hi Team,

I'd like to submit a feature request regarding enhancements to the Broadcasting functionality in RingCX.

1. DTMF/IVR Option After Recorded Message The customer would like the ability for contacts to interact with the system after a live answer broadcast. Specifically:

Once the recorded message plays (e.g., "If you want to speak with an agent, press 1, otherwise hang up"),

The system should allow the contact to press a DTMF key (e.g., 1) to be routed to an IVR or queue.

Upon reviewing the current Campaign > Sales > General Settings > Live Answer options, we confirmed that:

This functionality is not currently available.

The system does not support DTMF input post-recorded broadcast playback.

The customer would like this capability to improve call engagement and allow contacts to connect with a live agent directly from the announcement.