Add Robocall filter
RingCentral should add robocall filtering to CX. I was told it happens on the EX side, but it's not happening in CX. We're getting robocalls that hang up right after they are dropped into our queue, and that's causing our abandoned rate to spike.
4
votes
Andie
shared this idea
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Anna
commented
Would love for this to be developed. Our call center experiences the exact same thing as the original poster.