SPOG: Automatically set caller id
The Issue:
Right now, when agents log out and back in, the system defaults to showing the RingCX caller ID. This is how it’s designed, but it means agents have to remember to switch to their RingEX extension before making a call if they want their extension to show. It’s easy to forget and leads to the wrong caller ID being used.
Suggested Feature:
Make the system automatically pick the right caller ID based on the kind of call:
If it’s a call from a RingCX queue, show the queue or company main number.
If it’s an internal call (extension to extension), automatically use the agent’s RingEX extension.
Why It Helps:
This would save agents a step, reduce mistakes, and make sure the right caller ID shows without them having to think about it.
Mark
shared this idea
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Thomas
commented
This is a huge feature that we're missing. When any call is transferred out of the RingCX queue to someone internal it comes through as an external call from our main number. This not only breaks the idea of RingCX being part of the phone system, but also causes calls to be missed or ignored. It seems like the RingCX caller ID feature is the biggest problem here, maybe just give us the option to disable that feature until you're able to fix this?