Settings and activity

37 results found

1. Recordings Delivery Audio Format

   11 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark Winters supported this idea  ·  Sep 11, 2025

2. SPOG: Automatically set caller id

   2 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Winters shared this idea  ·  Apr 10, 2025

3. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

   11 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Winters supported this idea  ·  Apr 8, 2025

4. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Mark Winters supported this idea  ·  Apr 8, 2025

5. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Winters supported this idea  ·  Apr 1, 2025

6. Wrap Time / After Contact Work

   129 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Winters supported this idea  ·  Mar 12, 2025

7. Deskphone pairing play voicemail

   27 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Winters supported this idea  ·  Feb 19, 2025

8. End Call Tone (RingCX/Salesforce)

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mark Winters supported this idea  ·  Dec 3, 2024

9. On Hook Mode WITH "hot" connection always on

   5 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Winters supported this idea  ·  Nov 12, 2024

10. Enhance the Lead Load Report

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Winters supported this idea  ·  Oct 31, 2024

11. Inbox export and bulk upload of keywords in Intent

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Winters shared this idea  ·  Oct 14, 2024

12. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Winters supported this idea  ·  Oct 14, 2024

13. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    16 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Winters supported this idea  ·  Sep 17, 2024

14. Reverse Shadow function

    4 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Winters supported this idea  ·  Apr 29, 2024

15. TEXT MESSAGE SMS NUMBER WE SENT FROM

    •  

    45 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Mark Winters supported this idea  ·  Apr 1, 2024

16. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    11 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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17. Ready PENDING-ERR leads

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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18. Dial-in option for Webinar Attendees

    17 votes

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    Under Review  ·  1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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19. Option to bulk download or forward voicemail to an email address in admin portal

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Add Dinosaur Emojis to RingCentral Chat

    169 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!