← RingCentral Ideas

Settings and activity

37 results found

  1. SPOG: Automatically set caller id

    2 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark shared this idea  · 

  2. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    10 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  3. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    13 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  4. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  5. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  6. Deskphone pairing play voicemail

    22 votes
    Future Consideration  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mark supported this idea  · 

  7. End Call Tone (RingCX/Salesforce)

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  8. On Hook Mode WITH "hot" connection always on

    5 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  9. Enhance the Lead Load Report

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  10. Inbox export and bulk upload of keywords in Intent

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark shared this idea  · 

  11. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  12. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    15 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  13. Reverse Shadow function

    4 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  14. TEXT MESSAGE SMS NUMBER WE SENT FROM

    42 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mark supported this idea  · 

  15. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    11 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  16. Ready PENDING-ERR leads

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. Dial-in option for Webinar Attendees

    16 votes
    Under Review  ·  1 comment  ·  Events & Video » Webinar  ·  Admin →
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  18. Option to bulk download or forward voicemail to an email address in admin portal

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. "Use RingCentral for click to dial and fax" tenant-wide setting to ON by default

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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