Settings and activity

43 results found

1. Exclude digital identities in bulk

   7 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 3, 2026

2. INTERCEPT

   67 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 20, 2026

3. Need the ability to prioritize voice interactions over digital

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 2, 2026

4. Implementation of Bulk Export for Interaction Transcripts

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 5, 2026

5. Timezone option for Historical Reports

   8 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 26, 2026

6. phonebook role

   8 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 20, 2026

7. Recordings Delivery Audio Format

   13 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 11, 2025

8. SPOG: Automatically set caller id

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Apr 10, 2025

9. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

   12 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 8, 2025

10. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

    Mark supported this idea  ·  Apr 8, 2025

11. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 1, 2025

12. Wrap Time / After Contact Work

    163 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 12, 2025

13. Deskphone pairing play voicemail

    29 votes

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    Future Consideration  ·  12 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 19, 2025

14. End Call Tone (RingCX/Salesforce)

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 3, 2024

15. On Hook Mode WITH "hot" connection always on

    6 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 12, 2024

16. Enhance the Lead Load Report

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 31, 2024

17. Inbox export and bulk upload of keywords in Intent

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Oct 14, 2024

18. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 14, 2024

19. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    16 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 17, 2024

20. Reverse Shadow function

    4 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 29, 2024