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RingCX: Call & screen recording

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RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded

Currently when an agent performs a manual outbound calls it would be better to have a greeting that will be played to the customer side so the customer is aware that calls are actually recorded.

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Paul Vincent shared this idea  ·   ·  Report…  ·  Admin →
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  • Jesson commented  ·   ·  Report

    Hello RingCentral Product Team,

    I have a large enterprise client (ICW Group Holdings, Inc.) that needs this feature as part of their business requirements. We already consulted our TASC and Technical Account Engineering Teams, including RingCX Tier 3, but they all advised that this is currently a product limitation.

    From both the customers' and RingCentral support's perspective, we profoundly feel the need for this feature to be available within the RingCX platform.

    Please see RingCentral RingCX Ticket# 28248727 ( Introduce Recording Message for Outbound Calls from RingCX Queue)

    Thank you