Settings and activity

16 results found

1. Quality of Service (QoS) Portal for RingCX Calls

   49 votes

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Aug 29, 2025

2. Language selection for the Position in Queue and Wait time

   22 votes

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Aug 8, 2025

3. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Aug 6, 2025

4. RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded

   3 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jesson commented  ·  Jul 12, 2025  ·  Edit…  ·  Delete…

   Hello RingCentral Product Team,

   I have a large enterprise client (ICW Group Holdings, Inc.) that needs this feature as part of their business requirements. We already consulted our TASC and Technical Account Engineering Teams, including RingCX Tier 3, but they all advised that this is currently a product limitation.

   From both the customers' and RingCentral support's perspective, we profoundly feel the need for this feature to be available within the RingCX platform.

   Please see RingCentral RingCX Ticket# 28248727 ( Introduce Recording Message for Outbound Calls from RingCX Queue)

   Thank you

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   Jesson supported this idea  ·  Jul 12, 2025

5. Configure Avaya J179 for more than 3-way conference calling.

   19 votes

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   New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jesson commented  ·  May 2, 2025  ·  Edit…  ·  Delete…

   Great feature, if it becomes available.

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   Jesson supported this idea  ·  May 2, 2025

6. RingCentral App Status

   16 votes

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   New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Mar 19, 2025

7. Allow Disable Email Notification for Call Queue Voicemail to Co-Recipient

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Feb 20, 2025

8. Global Holiday Setting

   10 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Feb 11, 2025

9. Analytics access for Supervisor

   11 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesson commented  ·  Jan 15, 2025  ·  Edit…  ·  Delete…

   Hello Team,

   This is a feature enhancement that's being requested by a large RingCX Enterprise customer (ICW Group Holdings, Inc.) I'm am hoping Product Team will consider this as a priority.

   Thank you

   TAM Jesson

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   Jesson supported this idea  ·  Jan 15, 2025

10. Add The Ability To Send An Email For Answered Calls

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jesson supported this idea  ·  Apr 5, 2024

11. Option for organization to limit status options

    7 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Sync Teams Status with RC Status

    32 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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13. Disable the computer screensaver when on an active call or meeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Option to turn off Citrix Optimization by Default

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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15. Ability to select what user's can see as an outbound caller ID on their RC application

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Max Call history too short

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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