Settings and activity

20 results found

1. Fax transmission notification to include copy of fax.

   78 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jesson commented  ·  Oct 6, 2025  ·  Edit…  ·  Delete…

   Hello RingCentral Product Team,

   We have an enterprise customer (Covius Services, LLC) who wants this feature added in our future updates.

   Thank you

   Jesson Balingan
   Technical Account Manager (TAM)
   RingCentral- Enterprise

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   Jesson supported this idea  ·  Oct 6, 2025

2. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   167 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jesson commented  ·  Oct 6, 2025  ·  Edit…  ·  Delete…

   Hello RingCentral Product Team,

   We have an enterprise customer (Covius Services, LLC) who wants this feature added in our future updates.

   Thank you

   Jesson Balingan
   Technical Account Manager (TAM)
   RingCentral- Enterprise

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   Jesson supported this idea  ·  Oct 6, 2025

3. Attach sent fax to transmission results

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Oct 6, 2025

4. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Sep 26, 2025

5. Quality of Service (QoS) Portal for RingCX Calls

   50 votes

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Aug 29, 2025

6. Language selection for the Position in Queue and Wait time

   22 votes

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Aug 8, 2025

7. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jesson supported this idea  ·  Aug 6, 2025

8. RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded

   3 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jesson commented  ·  Jul 12, 2025  ·  Edit…  ·  Delete…

   Hello RingCentral Product Team,

   I have a large enterprise client (ICW Group Holdings, Inc.) that needs this feature as part of their business requirements. We already consulted our TASC and Technical Account Engineering Teams, including RingCX Tier 3, but they all advised that this is currently a product limitation.

   From both the customers' and RingCentral support's perspective, we profoundly feel the need for this feature to be available within the RingCX platform.

   Please see RingCentral RingCX Ticket# 28248727 ( Introduce Recording Message for Outbound Calls from RingCX Queue)

   Thank you

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   Jesson supported this idea  ·  Jul 12, 2025

9. Configure Avaya J179 for more than 3-way conference calling.

   19 votes

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   New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jesson commented  ·  May 2, 2025  ·  Edit…  ·  Delete…

   Great feature, if it becomes available.

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   Jesson supported this idea  ·  May 2, 2025

10. RingCentral App Status

    16 votes

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    New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jesson supported this idea  ·  Mar 19, 2025

11. Allow Disable Email Notification for Call Queue Voicemail to Co-Recipient

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jesson supported this idea  ·  Feb 20, 2025

12. Global Holiday Setting

    11 votes

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    4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesson supported this idea  ·  Feb 11, 2025

13. Analytics access for Supervisor

    15 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesson commented  ·  Jan 15, 2025  ·  Edit…  ·  Delete…

    Hello Team,

    This is a feature enhancement that's being requested by a large RingCX Enterprise customer (ICW Group Holdings, Inc.) I'm am hoping Product Team will consider this as a priority.

    Thank you

    TAM Jesson

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    Jesson supported this idea  ·  Jan 15, 2025

14. Add The Ability To Send An Email For Answered Calls

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jesson supported this idea  ·  Apr 5, 2024

15. Option for organization to limit status options

    7 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Sync Teams Status with RC Status

    32 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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17. Disable the computer screensaver when on an active call or meeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Option to turn off Citrix Optimization by Default

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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19. Ability to select what user's can see as an outbound caller ID on their RC application

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Max Call history too short

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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