Description:

Feature Request: Enable agents to view the real-time status of other agents in the queue.

Purpose: To ensure continuous phone coverage and allow agents to make informed decisions about logging in or out of the queue.

Details:

Visibility: Agents should be able to see the number of colleagues currently logged into the queue.
Status Indicators: Include clear indicators such as "Logged In," "Logged Out," "On Call," etc.
Real-Time Updates: Ensure the status is updated in real-time to reflect the current situation.
Accessibility: Make this feature accessible through the RingCentral app and desktop interface.
Use Case: In a small office with limited agents, it's crucial to maintain phone coverage. Agents need to see if others are logged into the queue before deciding to log out for breaks, lunch, or other tasks. This feature will help prevent situations where no agents are available to handle calls.

Benefits:

Improved decision-making for agents.
Enhanced team coordination and communication.
Reduced risk of gaps in phone coverage.