860 results found
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Zero dialing with AI receptionist
When an AI Receptionist is assigned to a specific site, it should respect and trigger that site's existing 'zero-dialing' routing rules whenever a caller presses 0 during the AI greeting.
2 votes -
Development Plan Share Date Reporting
Within the ACE Coaching UI, we can see relative information indicating how many days ago an agent reviewed a coaching plan. The downloadable Development Plans report shows that an automated plan was generated, but it does not appear to include whether the plan was shared with the agent, when it was shared, or when the agent reviewed it.
Can RingCentral provide exportable reporting containing the following fields for each development plan?
Agent name and email
Manager name and email
Coaching period
Plan created date/time
Plan shared date/time
User who shared the plan
Agent reviewed date/time
Current plan statusIf these…
1 vote -
Enhancement to the appointment scheduling system.
Hi Team,
We would like to request an enhancement to the appointment scheduling system.
Currently, each appointment type can only be assigned to a single calendar. We would like the ability to assign multiple calendars to a single appointment type. This feature would allow appointments of the same type to be scheduled across multiple team members or calendars, improving availability, flexibility, and scheduling efficiency.
Requested Enhancement:
Allow more than one calendar to be associated with each appointment type.
When a client books an appointment, the system should consider the availability of all assigned calendars and schedule the appointment accordingly, based…1 vote -
train the AIR by letting them listen to our recorded calls to help it understand how we talk with our clients and answer their questions
Since we are recording all our calls through Ring Central why not put those calls into the knowledge hub to teach our AIR how we speak to our clients, how we answer their questions, and all the different scenarios we deal with on a daily.
1 vote -
AI receptionist to connect calls only to operator voicemail during after hours
AI receptionist to connect calls only to operator voicemail during after hours and not attempt to ring extensions even if callers asked to be connected to a user
1 vote -
Monthly Coaching Insight Email Option
Would like there to be an option for managers of teams to send coaching insights of their agents on a recurring monthly basis. This would allow managers to more easily ensure their agents have their insights ahead of coaching sessions so they have time to prep and review with their manager. Currently what is required is for the manager to individually select their agents, share the insights via an email, and send it. This is cumbersome for managers that might have 10+ agents assigned to them.
2 votes -
Option to Correct AI Receptionist Voice Pronunciation
There should be an option to upload preferred AI voice and for pronunciation to be corrected.
22 votes -
Support Adding Similar Languages
Support Adding Similar Languages
Currently, the system does not allow two similar languages to be added. This limitation creates challenges for users who need to support multiple closely related languages or language variants.
I would like to request an enhancement to allow the addition of similar languages where needed. This would provide greater flexibility and improve support for multilingual use cases.
Thank you for considering this request. I would appreciate it if this could be reviewed for a future update.
1 vote -
Improve AI/IVR Case Creation Logic to Prevent Duplicate or Incorrect Support Cases
Idea Description
Currently, the AI-assisted IVR case creation system when calling RingCentral support may incorrectly generate new support cases when customers call to follow up on an existing case. In some situations, the system also associates the case with the wrong account or contact, causing confusion for customers who receive case notifications for issues they did not open.
Example Scenario:
A customer called RingCentral Support to follow up on an existing open case related to another account. Instead of linking the interaction to the active case, the AI system automatically created a new support case under a different account and…
2 votes -
Have Lead Capture filters the questions based on the transfer by context
Lead capture on AI Receptionist should have the option to filter to specific transfer by context.
For example, lead capture A - that should only cater transfer by context A. Then Lead Capture b, should only cater transfer by context b. Current work around is all lead captures are being asked in all transfer by context. It should vary per transfer by context or department
2 votes -
Native ACE Automatic Post-Call Email Delivery for Transcripts, Recordings, and AI Notes
Customer is requesting a native ACE capability to automatically send an email after each processed call interaction containing the call transcript, call recording, and AI-generated notes/summary. The customer expects this workflow to occur automatically for every completed interaction, including calls forwarded to external numbers when recordings are available, without relying on third-party integrations such as Zapier.
2 votes -
Mass export of call trascripts
The ability to mass export call transcripts from a range of dates
1 vote -
ai receptionist
i would like for AIR to have an built in settings to adjust speech speed for when on actual calls
1 vote -
Train Ringsense with Our Policies, SOPs & Training Materials
To make Ringsense even more helpful, we can upload our internal policy documents, SOPs, training manuals, and guides directly into the platform. This would allow Ringsense to answer questions and provide support based on our actual procedures and documentation—cutting down on manual lookups and boosting accuracy in day-to-day operations.
✅ Supports formats like PDFs, DOCs, and other common file types
✅ Great for onboarding, compliance, and consistent support
✅ Scales knowledge-sharing across teams21 votes -
More Accurate and Comprehensive AI Transcript
More Accurate and Comprehensive AI Transcript that can capture detailed information that filters other inaudible noises and can capture accurate transcription of the call.
1 vote -
Correctly Identify Conversation Parties
It would be nice if the RingWem summaries would corretly identify the parties on a call. The customer and agent are frequently mixed up in the summaries. I can read the transcript and see that RingWem has the correct party, but then inexplicably mixes them up when summarising.
1 vote -
Ai transcript available for admins and super admins
We noticed agents now get a transcript as the call goes by and we think this transcript should be available on https://service.ringcentral.com/ . There's multiple reasons for someone in quality, trainers or even managers, to access to their agents calls and check specific details on it and having access to that transcript already created, would make more efficient this tasks.
For example: there's one task where i have to find calls where people talk about their ailments and this is usually calls over 20min. Instead of me having to download a file > upload to a third party tool >…3 votes -
Make the topics in the Topic Cloud clickable and produce a list of calls with those topics mentioned
Make the topics in the Topic Cloud clickable and produce a list of calls with those topics mentioned
2 votes -
AI Receptionist Transfer Context Document Upload and Copying / Duplicating Agents
There should be an easy way to copy/duplicate an agent that may already have large amount of context built into it. I would hate to have to re-type the 40+ context sections we added for each agent.
There should also be an easy way to upload a txt document with different paragraphs that can easily upload large amounts of context.
1 vote -
Ai notes when transfer
Have the AI notes continue after the call is being transfer to another extension without them manually restarting the AI notes
4 votes
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