535 results found
-
Edit AI Metric Scores
There is already an idea in for RingSense for Sales, but this is critical for RingCX as well. If a supervisor disagrees on something like negative sentiment, they should be able to modify.
In addition, it would be nice to modify the thresholds of metrics like talk-to-listen ratio and what counts as a "negative" ratio.
Link to other idea for RS4S: https://ideas.ringcentral.com/forums/958502-ringsense-ai/suggestions/48113318-the-ability-to-change-the-ai-score
10 votes -
ability to skip to main part of the call by utilizing the call transcripts
Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.
3 votes -
Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
4 votes -
Customization of CRM Advanced Call Logging in RingSense for Sales
Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.
5 votes -
Netsuite Integration
This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.
3 votes -
call park recording
Customer would like to have call recording option for call parking
15 votes -
Report Summary could have sentences with links to full messages for possibility to read details.
Report Summary could have sentences with links to full messages for possibility to read details.
Problem: I see summary but how can I read details? How to find right message or place in chat history ?2 votes -
Include HubSpot Deals Tab for RingSense for RIngCX
HubSpot CRM integration shows the Deals Tab under RingSense for Sales but not for RingSense for RingCX
2 votes -
Ability to copy and paste custom rules for Holiday Exceptions
Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.
Possibly…
2 votes -
QA on Digital Interactions
QA On Digital Interactions
11 votesI’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.
Currently, RingSense supports:
- Instagram Direct Messaging
- Messenger
- Apple Messages for Business
- SMS
- Chat
- Google Business Messaging
- Digital SMS
- Engage Messaging
We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).
-
ring ex verbal prompt or whisper - option to turn off
Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.
I would also like the option to use this function on my physical desk phone, if possible.
9 votes -
Negative Tracker Alert
The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.
9 votesOnce you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.
-
Customizable reports
Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.
11 votes -
integrate ringsense to lawmatics
Requesting to be able to integrate lawmatics crm to ringsense
2 votes -
Chinese Language Support
Support for Chinese via transcription and translation in RingSense.
4 votes -
Add notes as user
Not looking for AI feature but want to have ability to add notes as a user from the call recording.
-something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.2 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
4 votes -
RingSense Sentiment Playback Tracking/Pinpoint
The suggestion is that, in playback view, clicking on 'Sentiment' shows the negative pinpoints in the interaction timeline which will let Supervisor drill down to exactly where negativity was marked.
19 votes -
Chat Feature in RingSense
Customer Feedback from a RS demo ---
(RingSense) needs an "ask me anything" chat-like feature for post-call action items
- ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"8 votes -
export
Ability to export reports such as trackers, and scorecard data into csv files.
This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.
9 votes
- Don't see your idea?