860 results found

1. Template Tab with Pre-Configured Questionnaire

   Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
   This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

   Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

   How This Differs From Existing Trackers, Q&As, and Other RingSense Features
   While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
   Trackers are keyword or phrase-based detections that flag when specific terms appear in conversations. They show where something was mentioned but don't systematically organize responses into structured answers.

   Q&As currently allow AI to infer general questions and answers from a conversation, but these are generated post-call based on what the AI finds important — they are not based on a pre-defined, user-driven questionnaire.

   Scorecards provide a useful way to see whether specific questions have been asked during the conversation, but they do not capture or display the actual answers to those questions. Instead, scorecards track the presence of certain topics or questions, but they lack the ability to extract concise, one-line responses to each question.

   How it Works:
   Admin Configuration:
   In the Admin Portal, admins can create and manage "Templates" predefined sets of questions relevant to a specific workflow (e.g., pre-screen interviews, discovery calls, qualification calls).

   During/After Conversation Analysis:
   Once the conversation is processed, the AI will:

   Analyse the conversation (audio + transcript).

   Match user-configured questions against the conversation.

   Extract concise, one-line answers if information is available.

   Leave the answer field blank if a question was not answered during the conversation.

   User Interface:
   A new "Template" tab will be added to the overview screen where users can:

   Select a relevant template (if multiple exist).

   See each question with the extracted answer.

   Download/export the completed Q&A if needed.

   Example Use Case:
   Recruitment companies conducting pre-screen interviews:

   Create a template with standard questions like:

   "What is your current salary?"

   "What is your notice period?"

   "Describe your previous experience."

   "Are you open to relocation?"

   After an interview, the recruiter simply checks the Template tab to view the summarized answers without manually scanning the transcript.

   If a candidate didn't mention salary, that field remains blank.

   Why the Template Tab Is Different and Valuable:
   Pre-Configured Workflow: Admins can upload a consistent set of questions before the conversation, aligning the AI’s attention to exactly what matters for their specific business process (e.g., recruitment, discovery calls, sales qualification).

   Structured Data Extraction: Instead of unstructured highlights, users get a clean, one-question-one-line-answer format, making it much easier to review, export, and take action on the gathered information.

   Gaps Are Immediately Visible: If a question is not answered during a call, the corresponding field remains blank, providing clear visibility into missing information without reading the full transcript.

   Saves Manual Work: Users don't have to dig through the transcript or rely on ad hoc AI prompts; the important information is automatically captured in an organized format.

   Consistency Across Conversations: Ensures critical questions are always tracked and answered consistently, regardless of which rep or interviewer is running the conversation.

   Why This Is Valuable:
   Speeds up information retrieval:
   Users no longer need to manually read transcripts or ask AI externally (e.g., copy/pasting into ChatGPT) to find answers.

   Consistency in data collection:
   Ensures important business-critical questions are tracked across all conversations.

   Saves time and reduces error:
   Reduces human error in data gathering from calls and accelerates internal workflows (recruitment, sales, support).

   Enhances AI usage within RingSense platform itself:
   Keeps users inside the platform rather than needing to export transcripts to third-party tools for Q&A extraction.

   Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
   This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

   Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

   How This Differs From Existing Trackers, Q&As, and Other RingSense Features
   While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
   Trackers are keyword or phrase-based detections that flag when specific terms… more

   6 votes

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2. AI Notes to capture the CNAM as the name of the caller/participant

   When an external caller is not saved in the company contacts, AI notes show the name of the caller as Participant[xxxx] (xxxx is the last 4 digits of the caller's number). Even if the caller has a CNAM, it still shows Participant[xxxx] in AI notes.

   It would be a great addition to the feature if it could incorporate the CNAM in AI notes, and display the CNAM of the caller instead of Participant[xxxx] if the caller's number is not saved in the company contacts.

   3 votes

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3. Farsi

   Need Farsi language support for transcription and translation.

   2 votes

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4. Ability to Retrieve Missing or Deleted Call Transcripts

   Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

   6 votes

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5. AI integrayion with optus , ring central i dont have ai yet

   AI integration with optus , ring central
   not done yet very dissapointing

   1 vote

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6. Option to assign the same number to multiple AI Receptionists (AIR) for SMS.

   Right now, we can only assign 1 number per AI Receptionist for SMS use. There should be an option to assign same number to multiple AI Receptionists.

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7. Ability from the admin portal to see if a user has a device on call forward.

   We would like to have the ability to see if someone has forwarding activated for a device, i.e. desktop phone, (Poly, mitel, ect).

   1 vote

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8. Comprehensive Data Download from RingSense

   The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

   Proposed Features:

   Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
   Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
   Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
   Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

   Additional Considerations:

   Data Volume: Establish guidelines or limitations on the amount of data that can be downloaded at once to prevent excessive load on the system.
   User Permissions: Implement role-based access controls to restrict data download privileges to authorized users.

   By implementing these features, RingCentral can enhance the value of RingSense for organizations that require comprehensive data management and analysis capabilities.

   The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

   Proposed Features:

   Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
   Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
   Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
   Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

   Additional Considerations:

   Data Volume: Establish guidelines or limitations on the amount of… more

   23 votes

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9. Ability to use RingSense on Queue Calls

   Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.

   51 votes

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   Implemented  ·  Eugene responded

   See "Call Queue" filter in "All filters" on the Calls page.

10. After declining a call, stop it from incessantly re-ringing my extension

    After declining a call, stop it from incessantly re-ringing my extension

    3 votes

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11. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    7 votes

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12. Remove or communicate that functions aren't working right now

    Today I was testing the AI receptionist that I set up for my business earlier this week. The text feature was offered by the AI receptionist but it was not working. I tried multiple phone numbers, and I chatted with a tech person to make sure my account was set up correctly. It was. The rep stated that the AI receptionist was in beta and there could be times when it is not functioning 100%. I think maybe that if a function isn't working, don't offer it as an option to clients / customers. It is a cool feature, and I was disappointed that it wasn't working properly today.

    Today I was testing the AI receptionist that I set up for my business earlier this week. The text feature was offered by the AI receptionist but it was not working. I tried multiple phone numbers, and I chatted with a tech person to make sure my account was set up correctly. It was. The rep stated that the AI receptionist was in beta and there could be times when it is not functioning 100%. I think maybe that if a function isn't working, don't offer it as an option to clients / customers. It is a cool feature, and… more

    1 vote

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13. SMS view needs sticky DID filter option

    Within ring central app, SMSs are all grouped together regardless of how many SMS enabled phone numbers are enabled and have received texts. The SMS view needs a top drop down that allows the user to select a DID and there by view only SMSs sent to from that DID. The all together view currently does not allow this and it requires a deep level of clicks to find which DID the conversation is established with. Also having a sticky DID filter drop down avoids accidentally sending Texts from an incorrect DID.

    By sticky, the DID selection should persist between app launches. Ideally a user could set a default DID filter number and always see texts filtered to that DID when they enter the text view.

    Thank you.

    Within ring central app, SMSs are all grouped together regardless of how many SMS enabled phone numbers are enabled and have received texts. The SMS view needs a top drop down that allows the user to select a DID and there by view only SMSs sent to from that DID. The all together view currently does not allow this and it requires a deep level of clicks to find which DID the conversation is established with. Also having a sticky DID filter drop down avoids accidentally sending Texts from an incorrect DID.

    By sticky, the DID selection should persist between… more

    1 vote

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14. Back Up Extension Schedule

    create an option to create a schedule for the back up extension for companies who have rotating on call schedules and part time employees.

    1 vote

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15. Portuguese Language on RingSense for RingCx

    The customer has requested that RingSense support Portuguese language recognition. They would like RingSense to understand Portuguese spoken during calls and generate insights and data similar to what is currently available for English.

    As this feature is not yet supported, the customer is considering canceling their RingSense for RingCx subscription for now. Please include this request in future product updates or roadmap considerations.

    3 votes

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16. Change the "Share" option for Outlook to use the default email client rather than OWA

    At the moment when you wish to share the notes via email, the Outlook option launches a new email in Outlook Web Access. This should be changed to follow the system settings and default email client so that "Outlook (Classic)" can be used.

    The primary use case for a lot of businesses is that Outlook's desktop client may have COM add-ins which are required for their business operations, and do not function in OWA.

    •  

    1 vote

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17. Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to

    Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to a "receptionist", even when the transfer options in the AIR studio are toggled off. If the caller states "Live human", it will tell the caller there is nobody to take the call, but the specific phrase "I want to speak to a human", the AI receptionist will constantly offer to transfer to a receptionist that doesn't exist. This puts callers into an endless loop where they don't get a receptionist, and get frustrated and end the call.

    Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to a "receptionist", even when the transfer options in the AIR studio are toggled off. If the caller states "Live human", it will tell the caller there is nobody to take the call, but the specific phrase "I want to speak to a human", the AI receptionist will constantly offer to transfer to a receptionist that doesn't exist. This puts callers into an endless loop where they don't get a receptionist, and get frustrated and end the… more

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18. AI Receptionist will transfer calls to operator if caller is silent for 10 seconds

    AI Receptionist will transfer calls to operator if caller is silent for 10 seconds

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19. Customization of CRM Advanced Call Logging in RingSense for Sales

    Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

    28 votes

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20. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    6 votes

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