860 results found
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AI Receptionist to voicemail if Transfer by Context not met
Ability to transfer the call to voicemail right away if transfer by context not met without asking additional questions
1 vote -
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
1 vote -
Customizing PowerSkills in RingCentral ACE
An Admin is currently limited to selecting from a fixed set of skills to view: Talking speed, Talk-to-listen ratio, Sentiment, Longest monologue, Interruptions, Filler words, Patience, Engaging questions, and Call volume. The customer has requested the ability to modify the Skills for PowerSkills on the Coaching Page in ACE.
1 vote -
edit the automated text templates or date formatting rules used by the RingCentral AI Assistant/Notetaker.
In the RingCentral Notetaker, can the date format be updated to be grammatically correct? There should be a comma after the year. "Here's the notes of your call with Natalie Grover (806) 781-5697 on Friday, July 17, 2026 at 12:11 PM:"
2 votes -
Disable AI "Automatic notes"
Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.
38 votes -
Integrate App call log to AIR call history
Our primary challenge is the lack of integration with the RingCentral app. We manage ten different numbers across ten markets, and we rely on identifying which number a customer called to determine their market. Currently, the AI Receptionist maintains a separate call history that does not show the "number called," forcing us to reconcile data manually. Furthermore, calls are not logged in the main RingCentral app call logs unless a caller requests a transfer. This lack of visibility defeated the efficiencies of the tool, so we reverted to using voicemail and automated missed-call texts.
5 votes -
ACE Integration to ServiceTitan
ACE AI transcription to automatically connect and integrate with ServiceTitan, making transcriptions available for all calls inside ServiceTitan records.
1 vote -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.7 votes -
call forwarding to ai receptionist extension
give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension
28 votes -
Option for the system to exclude short-duration calls from being automatically scored
This helps improve scoring accuracy by preventing incomplete or non-interactive calls from affecting evaluation results. Short calls, including voicemail transfers, accidental dials, or quick disconnects, may not contain enough conversation data for meaningful assessment. Excluding these calls ensures fairer agent evaluations, more reliable analytics, and should not be included in the monthly scorecard.
3 votes -
Teach AI words it often misunderstands.
Often the AI notes will misconstrue very common or often used words that are used in my conversations. It often does not understand the name of the company I work for, and its translation can be construed as offensive by some. It also does not have the ability to understand my name and it will place other words in place of my name. If I could go in and correct or notify it when it is getting such commonly used words in my conversations incorrectly, that would be one less item to get wrong. Overall, maybe it could also teach…
3 votes -
calls should indicate when they are placed on hold and for how long
calls should indicate when they are placed on hold and for how long. this is a pretty basic feature, i cant believe you guys dont even show that the call was placed on hold.
additionally, on the call details page it doesnt allow you to copy the phone number of the patient or the company when you click on 'participants' on the left side of the screen (screenshot attached). you have to read it and type it. unbelievable.
1 vote -
AIR | Ability to customize conversation style
For Tone: Update the System Instructions to include: 'Act as an empathetic and patient receptionist. Prioritize a warm and welcoming tone over efficiency.'
There should be a specific settings accessible for this and not just picking the avatar or voice profile.
3 votes -
'Barge-in Sensitivity' Settings
For Background Noise: Lower the 'Barge-in Sensitivity' to Low. This ensures that minor noises like breathing or traffic don't stop the AI from finishing its sentences.
This should be a setting accessible on the Admin Portal > AI Receiptionist settings.
3 votes -
ACE: option to remove a survey/score on an interaction
we need an option to remove a score/survey on an interaction.
4 votes -
Barging in on AIR
So if the client calls in, knows who they want to talk to, and says the person's name, they should be transferred to that person instead of listening to the full AIR greeting.
1 vote -
AI Chat Bot
I would like a Ai chat bot that I can discuss calls with. I can help me develop quick coaching messages for my team develobed from the overall call revie and my feedback. That way I can take notes durring the call, and with a push of a button, develop that into a coaching message for my. team. I currently do this by taking the transcript and my call notes and putting them into chatGPT. It evealuates my notes and the call, makes coaching suggestions I missed, and writes a concise coaching message I can share with my team via…
1 vote -
Integrate/Include Email as a Supported Digital Channel in RingSense for CX
Email is a fundamental RingCX digital channel type for customer interactions on RingCX.
We propose that Email be implemented and included as a fully supported digital channel for analysis within RingSense for CX.
This is an essential addition for two key reasons:
It enables truly comprehensive customer journey analysis, providing a complete picture across all digital interactions from clients being handled by agents on RingCX.
It allows customers to fully realise the value of RingSense for CX by incorporating this critical dataset for completeness of insights.
Thank you for your consideration.
13 votes -
export scorecard
Export Scorecard from specific call
From within a specific call in Interactions, it would be good if you could export a scorecard from the Scorecard tab, perhaps as a PDF (a bit like the transcript). Currently it seems the only way to get the data is to do a Scorecard Report but you can't target specific calls this way.
2 votes -
interrupt
Allow the caller to interrupt duing verbal options. Currently the caller must wait until the receptionist is finished speaking to act on the verbal prompt options. Other (not RC) systems I've called in to that have a verbal response system allow the caller to interrupt the computer receptionist to perform a previously mentioned action. I've listened to several of our recordings and on many of them, the caller tries to interrupt the receptionist with a respons, without success, and ends up having to repeat themselves at the end.
1 vote
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