713 results found
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Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
4 votes -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes -
Ability to map CRM push to selectable objects
Ability to map notes/output to selectable CRM objects (currently static)
4 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
4 votesI'm glad to announce that Russian language is now supported in ACE (RingSense). You can configure it in your admin settings -> transcription languages
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Hebrew Language Transcription Support
Ability to transcribe and translate calls into Hebrew
4 votes -
Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given4 votes -
Add support for RCV into RingSense AI Assistant
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
4 votes -
Japanese language support
Support for Japanese transcriptions and full platform localization.
4 votes -
RingSense: Allow for if/then questions on scorecards or optional questions.
For both RingSense for Sales and RingSense for RingCx.
Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.
4 votesYou can now mark questions as required or optional in ACE
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4 votes
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RingSense: Call Transcripts should be Integrated with Salesforce
Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.
Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.
4 votesOur Salesforce integration allows RingSense to send transcripts (and additional information) to Salesforce.
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Click on sentiments and analysis and get deeper info on content
When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.
4 votes -
Ability to add order of priority when multiple scorecards exist
Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created
4 votes -
Integration with MS Teams
Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.
4 votes -
Offer coaching advice to the managers aka AI Coach/Copilot
When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."
4 votesWe introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.
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Clean up and shorten the document formatting of the downloadable transcription in RingSense
Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.
4 votes -
Improve ACE Tracker with Actionable Customer Insights
Current Issues
- ACE is currently more focused on sales-related use cases and provides limited operational or customer experience insights.
- The tracker mainly captures call snippets, which makes it difficult for managers to identify broader trends or recurring issues.
- There is limited visualization of data such as graphs, sentiment tracking, or performance analytics.
- Managers and admins may struggle to quickly understand customer satisfaction levels or operational pain points.
- There is no clear categorization of issues such as delayed porting, system malfunctions, poor service experience, or unresolved customer concerns.
- Insights are not presented in a simplified and actionable format, making it harder…
3 votes -
AI Transcription correctly capture the given agent name
Requesting a feature to optimize AI transcription accuracy for agent names. Specifically, we want to ensure the system recognizes and correctly spells a designated agent's name whenever they are being captured in a recording.
3 votes -
AI Receptionist should not Allow Double Booking for Appointments and Reservations
AI Receptionist should be able to recognize already booked appointment slots and prevent booking another appointment for the same date and time to avoid double booking.
This issue occurs whether the Appointment or Reservation method is selected.3 votes -
Negatively score long hold times
Currently, the scorecard does not take into account how long the caller was placed on hold by an agent. I have an agent call that was graded an 8, but the caller had been placed on hold for over 4 minutes. That should be a negative/detriment to the score. I want to propose the ability to add a criteria that if the caller was on hold over x minutes, dock the score.
3 votes
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