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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

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786 results found

  1. Notification after missed call to AI Receptionist when call forwarding is enabled to it

    AI Receptionist notifications after failed interactions or unsuccessful transfers

    5 votes

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    New  ·  2 comments  ·  AIR (AI Receptionist)  ·  Admin →
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  2. coaching insights for super admins

    Wants a coaching insights for super admins to show on the ringsense portal

    5 votes

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    New  ·  1 comment  ·  ACE (AI Conversation Expert)  ·  Admin →
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  3. AI Receptionist to pick up call After phone rings and no answer

    An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    5 votes

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    New  ·  0 comments  ·  AIR (AI Receptionist)  ·  Admin →
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  4. AI feature that'll automatically send out transcribed notes via email

    The customer wants us to add an AI feature that'll automatically send out transcribed notes via email

    5 votes

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    New  ·  0 comments  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  5. I would like to see the average score of my calls

    make it so CSRs can see their average call scores, not just every call but overall.

    5 votes

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    New  ·  0 comments  ·  ACE for RingCX  ·  Admin →
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  6. physical phone ai

    Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.

    5 votes

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    New  ·  0 comments  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  7. Allow AIR to be an option for an incoming call queue group.

    Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

    5 votes

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    New  ·  0 comments  ·  AIR (AI Receptionist)  ·  Admin →
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  8. Ability to Retrieve Missing or Deleted Call Transcripts

    Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

    5 votes

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    New  ·  1 comment  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  9. AI notes recovery

    Need to have an option to recover recently deleted AI notes

    5 votes

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    New  ·  0 comments  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  10. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    5 votes

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    New  ·  1 comment  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  11. if scorecards can show timestamps for when the behaviors are observed.

    if scorecards can show timestamps for when the behaviors are observed.

    5 votes

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    0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.  

    RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.

    Please find the attached screenshot which details the section where you can find the player in the AI scorecard.

  12. transcript the recorded call into text

    5 votes

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    New  ·  0 comments  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  13. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes

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    New  ·  2 comments  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  14. Change AI Pre-recorded Message

    Change AI Pre-recorded message before transcribing

    5 votes

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    New  ·  1 comment  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  15. Automatically Enable AI Transcription,Notes as soon as call connects

    Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes

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    New  ·  0 comments  ·  AVA (AI Virtual Assistant)  ·  Admin →
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  16. RingSense Transcription Delay

    It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    5 votes

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    New  ·  1 comment  ·  ACE (AI Conversation Expert)  ·  Admin →
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  17. Create deals without having a CRM connected

    Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    5 votes

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    New  ·  1 comment  ·  ACE (AI Conversation Expert)  ·  Admin →
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  18. Manually upload calls

    Add calls manually to allow to create a best practice libary

    5 votes

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    New  ·  1 comment  ·  ACE (AI Conversation Expert)  ·  Admin →
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  19. CRM Contact/Phone Number Matching Improvements

    RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes

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    Implemented  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
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  20. Scheduled/subscribed reports

    The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.

    5 votes

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    0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I’m excited to share that RingSense now includes scheduled report support!

    Admins can now create and customize reports, schedule them at different frequency intervals, and manage subscriptions directly from the RingSense Admin Portal.

    This latest update also introduces a clean, organized view of all your subscribed reports, complete with download options for easy access.

    Attached a screenshot of the new scheduling interface.

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