640 results found
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AI automatic notification for marketing
customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer
3 votes -
Texting
Have summaries and transcripts for texting as well
3 votes -
Ability to request call re-analysis.
If we are not satisfied with the first analysis, or we think it is wrong/inadequate. There should be a simple one-click button that would initiate a repeated analysis of that call.
3 votes -
Filler words: Show the number of times filler words were said
Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).3 votes -
Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing
When sharing a RingSense recording externally, the view should allow the customer to see the video recording, search the transcript, and view AI summary all from a single view.
Today, when sharing a RingSense recording via email to an external guest, the public view is lacking (see screenshot). The customer can only see either the video recording or the transcript from the same screen but not both. The customer cannot search the transcript while watching the video. There is a lot of wasted whitespace.
The layout for public sharing should be modeled after a RCV video recording layout (screenshot attached)…
3 votesWe’re excited to announce that, based on your feedback in User Voice, RingSense now supports custom selection for also sharing AI metrics when sharing a recording.
This enhancement gives you greater control and flexibility in deciding which insights are shared with end users, ensuring the information is always relevant and tailored to your needs.
Thank you for helping us shape the future of RingSense — your ideas make a difference!
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Integration/API to send notes to CRM/third-party tool
Request is to send the AI transcript notes to a third party tool with integration or via a Zapier connector/subscription API.
3 votesWe have both an API and a new Zapier trigger that makes this use case possible.
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Matching Team Structure from Service Web
Customer suggested bringing over team structure (Manager and subordinates), roles, permissions, etc... from Service Web. All you would need to do in RingSense to select a pre-existing group to bring over.
3 votes -
Search Calls in a Deal
When reviewing a deal, I'd like to be able to search across calls in the deal for the same kind of keywords and filters. There's a real power being able to quickly search / see participants, where particular phrases and such are mentioned in the transcript across all of the calls knowing which calls and their portions I want to look at / listen to.
Similarly add deals as a filter in the calls.
3 votes -
Click on sentiments and analysis and get deeper info on content
When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.
3 votes -
Federate RingSense Accounts
Many requests come in to have a combination of RingSense for RingCX and RingSense for Sales on the same RCO platform.
3 votes -
RingCX custom notification sound option enhancements
The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.
3 votes -
Five9 Integration for RingSense
Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.
3 votes -
Add a field displaying the total weight of all questions when creating a scorecard.
Add a field displaying the total weight of all questions when creating a scorecard. This feature would facilitate the creation of larger scorecards by allowing users to easily track how much they are over or under the allotted 100% without manually summing the weights of all questions
2 votes -
Integrate App call log to AIR call history
Our primary challenge is the lack of integration with the RingCentral app. We manage ten different numbers across ten markets, and we rely on identifying which number a customer called to determine their market. Currently, the AI Receptionist maintains a separate call history that does not show the "number called," forcing us to reconcile data manually. Furthermore, calls are not logged in the main RingCentral app call logs unless a caller requests a transfer. This lack of visibility defeated the efficiencies of the tool, so we reverted to using voicemail and automated missed-call texts.
2 votes -
Configurable Response Delay for AI Receptionist (Prevent Interruptions)
Description:
I would like to request a feature enhancement for the AI Receptionist to allow configurable response timing. Currently, the AI tends to respond while customers are still speaking, which can interrupt the conversation and negatively impact the customer experience.It would be highly beneficial to have an option to set a delay (e.g., 3–5 seconds) before the AI responds after detecting silence. This would ensure that customers have fully completed their statements before the AI provides a reply.
Use Case:
In real customer interactions, there are often brief pauses while the caller is thinking or speaking. Without a configurable…2 votes -
Option to disconnect the call if no response/dead air.
Just as there is an option under the IVR menu to disconnect the call if the caller does not enter a response, it would be best if there were a similar option in the AI Receptionist as well. This is for when the caller does not respond to the AI or is experiencing dead air.
2 votes -
AI usage
Ability to see the accurate usage of the AI receptionist. Currently, there is a "blind spot" where the AI Analytics dashboard and the Call History exports don't match—specifically with call durations showing as 0 seconds in the logs despite active interactions.
2 votes -
Ability to add “Host” Filter and save it without selecting a specific value.
Currently, when adding the “Host” filter, the system requires a specific host to be selected before the configuration can be saved. This limits flexibility when users want to keep the Host filter available but not restricted to a specific value.
It would be helpful if the system allowed the Host filter to remain in the configuration without requiring a selected value. This would enable users to dynamically apply the filter when needed.
Additionally, it would be beneficial if the Host filter could be prioritized or used as a replacement for other default filters, such as “Teams” or “Call Type.” This…
2 votes -
Allow configurable call duration threshold for keyword recognition in Trackers
Currently, in ACE (formerly known as RingSense), keyword recognition associated with Trackers generally requires calls to be longer than 2 minutes before keywords are detected and logged.
This behavior can limit the usefulness of Trackers for organizations that frequently handle short-duration calls, such as quick inquiries, confirmations, appointment scheduling, or brief customer interactions. In these cases, important keywords may still be spoken but are not captured because the call duration falls below the minimum threshold.
Proposed Enhancement:
Introduce a configurable setting that allows administrators to adjust the minimum call duration threshold required for keyword recognition in Trackers.2 votes -
Summary from Searched Topic
To be able to search a topic in interaction and then generate a summary surrounding that topic. Example: Search our "application process" and have a summary generated around that topic to see what is being said to find trends/patterns.
2 votes
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