535 results found
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brivity
Can we please have and integration for "Brivity" our real estate CRM? Brivity.com
1 vote -
RingSense agent performance report
have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores
1 vote -
Ability to turn off the summarize unread messages across the entire organization
We would like to turn off the "summarize unread messages" option across our entire company.
1 vote -
Reduce Call drop Rate
Reduce the dropped call rate by the AI receptionist.
1 vote -
more flexibility with AI answering hours
allow AI to only pick up only after hours/ allow live person to pick up phone during business hours
1 vote -
1 vote
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Ability to send email notifications
Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal
1 vote -
Automatically delete the same faxes previously marked as spam
I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.
1 vote -
Reports
I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants
1 voteI'm pleased to announce that we've released scorecard intelligence inside RingSense. You can find it live in your RingSense account in the Coaching module with a new tab - Scorecards.
These are the key benefits:
- Actionable visibility: Unlock insights into scorecard performance and agent outcomes
- Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
- Business impact: Exportable reports enable trend analysis and informed decisions
Additionally, you can also export a report from these scorecards to get access to the raw data
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A better E-mail notification system when a new feature is added on the System.
The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.1 vote -
Separate Note Deletion and Call History Deletion
Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.
1 vote -
User AI Writer with Outlook integration to launch email client
Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.
1 vote -
Add ability for Client to add custom prompts
Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary
"You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…
1 voteThanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
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Enable one-click "mark for followup"
We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.
1 vote -
Pipedrive
Would love to see Pipedrive integration for RingSense AI
1 voteThank you for your suggestion! I’m excited to let you know this feature has now been implemented and is live!
You can find the Pipedrive CRM in the integration catalog.
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Integrating With CompanyCam
Integrating CompanyCam with RingSense by RingCentral would provide several benefits, enhancing both efficiency and communication for your business. Here’s why it could be a good fit:
Streamlined Communication: RingSense offers AI-powered communication and collaboration tools. Integrating it with CompanyCam would allow your team to have instant notifications and alerts when important tasks, updates, or photos are uploaded to CompanyCam. This ensures real-time communication and prevents delays in addressing critical issues at job sites.
Automated Notifications: By integrating with RingSense’s notifications, you can automatically alert the right people when specific jobs are updated or completed. For example, when a new set…
1 vote -
Integrate CRM: medicarepro
Please add the CRM MedicarePro
https://www.medicareproapp.com/1 vote -
overview Insights in progress too slow
Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?
1 vote -
Caller Id showing Company Name
When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
If the person we call can see it is from our company, they will likely answer.1 vote -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 voteI’m excited to share that RingSense now supports scheduled reports!
As an admin, you can now create and customize reports, schedule them at various frequency intervals (daily, weekly, or monthly), and manage your report subscriptions directly within the RingSense Admin Portal.
This latest update also gives you a clean, organized view of all your subscribed reports, complete with easy download options for quick access.
Attached a screenshot with the new scheduling interface
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