572 results found
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Have AI Receptionist the ability to send an appointment link via text when choosing a prompt
So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.
AI will need to ask above questions with 2 choises after Greeting
and depending on Caller said 1 or 2 AI send link automatically
I have different 2 links
AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…
1 vote -
split personalities for AI receptionist
We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).
Key capabilities requested:
Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).
Dynamic switching between these personas based on the nature of the inquiry or caller identity.
Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.
This would allow us to better align the…
1 vote -
AI transcriptions should be date and time stamped.
AI transcriptions should be date and time stamped.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
Support for CallRail Whisper Message When Forwarding to RingCentral
Current Behavior:
When a call is forwarded from CallRail to RingCentral, the whisper message configured in CallRail is not played. Instead, the call is passed directly to the call handling flow set up within RingCentral.Requested Feature:
Enable the whisper message configured in CallRail to be played to the recipient (agent/user) even when the call is forwarded to RingCentral.1 vote -
Option to hide or make IVR Menus Unsearchable
We need an option to exclude or hide IVR menus in AI Receptionist.
1 vote -
Assigning tracker index number
Pre-assignment of the trackers Index number instead of dragging would save time and help with immediate organization of the trackers.
1 vote -
Make a few edits to the recap and tasks in AI
I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!
1 vote -
RingSense to SalesForce Activity Data
We would like to request that RingSense AI-generated summaries be reflected in Salesforce as Activity Data rather than just as Logs.
Currently, the RingSense AI summaries are only visible in the log section, which limits their accessibility and usability for our team. Having these summaries appear under each user's Activity Data would provide greater visibility, enhance productivity tracking, and support more effective follow-ups within our process.
Implementing this change would be highly beneficial for our workflow.
1 vote -
Customize the AI receptionist skills canned prompts that precede messages to customers
The wording and prompts aren't always appropriate that precede the message for links or prompts on replies
1 vote -
Announcement message for Notes should only play when connected.
Users are able to make a call and turn notes on immediately, which then plays the announcement after 2-3 rings, before the callee answers, and is not played again when connected. would prefer the announcement plays once when the call connects to ensure legal compliance.
1 vote -
Language of the call should match language of transcription
Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English
1 vote -
Duration Total
When filtering a list based on participant, the bottom of the screen shows the call total. Next to it or when clicked on, have metrics that are from that. Duration total (talk time), unique numbers called, etc.
1 vote -
disable AI for Meetings
Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.
1 vote -
AI Receptionist Enhance URL Detection for Standard Formats
Have the option to say the exact website link including www. & .com including emphasized individual letters
1 vote -
Conacts
Contact information should carry over from Ring Central, so you can easily identify who the transcription belongs too.
1 vote -
AI Receptionist Schedule
Hello,
It would be nice if could adjust the schedule of the AIR to determine when it receives calls. It would also be nice if we could add the AIR as a call queue member.
1 vote -
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
1 vote -
Add integration for the RingSense for RingCX icon within the RingCentral app interface
Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI.
Acceptance Criteria:
RingSense for RingCX icon is visible within the RingCentral app UI.
Icon links to or opens RingSense for RingCX features.
Placement is consistent with existing design standards.
Available for users with appropriate permissions.
1 vote
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