831 results found
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Scheduled Callbacks
We should be able to "transfer" a callback to an agent so follow ups can be tracked and be queued for the representative when they are available
4 votes -
Generate Notes for All Calls
The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.
4 votes -
Transcribe all calls as Admin
I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.
4 votes -
Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
4 votes -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
4 votes -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
Advanced People/Team view in RingSense
Currently the people view is limited, some additions:
1. An advanced view with additional columns
2. Ability to export the lists
3. Ability to edit users in bulk
- Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
4. Team setup is not intuitive and editing is limited even with full admin
- Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…4 votes -
Agents need to see coaching in real time
Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough
4 votes -
How can I start AI note taking for an in-person face to face appointment?
It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.
4 votes -
AI to answer/receive incoming calls
i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively
4 votes -
Make it possible so that searching for call recordings in RingSense can be done by using UII
Make it possible so that searching for call recordings in RingSense can be done by using UII
4 votesThis feature is now available on your account.
Head over to interactions tab -> advanced filters -> expand interaction context. You can search via UII as well as various other RingCX specific attributes
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Ability to Configure Standard Roles in RingSense for RingCX
Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.
4 votesThank you for your valuable feedback. We are working on introducing this feature as part of our releases this quarter
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Ability to copy and paste custom rules for Holiday Exceptions
Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.
Possibly…
4 votes -
4 votes
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ability to skip to main part of the call by utilizing the call transcripts
Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.
4 votes -
Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
4 votes -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes -
Ability to map CRM push to selectable objects
Ability to map notes/output to selectable CRM objects (currently static)
4 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
4 votesI'm glad to announce that Russian language is now supported in ACE (RingSense). You can configure it in your admin settings -> transcription languages
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Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given4 votes
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