Settings and activity

27 results found

1. Play music during video meeting

   4 votes

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   0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Feb 5, 2026

2. Disable key press when a call is already ringing or connecting to a user extension or call queue

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Feb 2, 2026

3. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   203 votes

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   Planned  ·  42 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Jan 21, 2026

4. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Dec 18, 2025

5. Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting

   5 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 31, 2025

6. retrieving deleted SMS

   26 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 31, 2025

7. Being kicked from Teams calls when receiving a RingCentral call

   7 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 29, 2025

8. Option to submit ticket through email

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 20, 2025

9. Documents Preview

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   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 17, 2025

10. Automatic Call Transfer Post-Answer Without User Intervention

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Oct 9, 2025

11. AI Receptionist - Ability to disable transfer confirmation message

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Don shared this idea  ·  Sep 24, 2025

12. RC App print to fax plug-in for multiple attachments

    13 votes

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    New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Jun 12, 2025

13. Improved Caller ID Display for Incoming Calls

    21 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Apr 21, 2025

14. AI call summary in the admin portal

    27 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Apr 2, 2025

15. Enable AI transcription on Desk phone

    278 votes

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    Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Mar 17, 2025

16. Sync RingCentral Desktop Application With RingCX

    322 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Mar 11, 2025

17. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

    9 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Mar 5, 2025

18. Emergency Setup for Outages

    18 votes

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    New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Don shared this idea  ·  Jan 27, 2025

19. CNAM feature for Canada

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    115 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Dec 30, 2024

20. Multiple recipient for faxes and SMS

    254 votes

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    Under Review  ·  43 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Oct 16, 2024