Settings and activity

24 results found

1. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Dec 18, 2025

2. Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting

   5 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 31, 2025

3. retrieving deleted SMS

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 31, 2025

4. Being kicked from Teams calls when receiving a RingCentral call

   7 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 29, 2025

5. Option to submit ticket through email

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 20, 2025

6. Documents Preview

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   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 17, 2025

7. Automatic Call Transfer Post-Answer Without User Intervention

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Oct 9, 2025

8. AI Receptionist - Ability to disable transfer confirmation message

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Don shared this idea  ·  Sep 24, 2025

9. RC App print to fax plug-in for multiple attachments

   13 votes

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   New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Don supported this idea  ·  Jun 12, 2025

10. Improved Caller ID Display for Incoming Calls

    15 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Apr 21, 2025

11. AI call summary in the admin portal

    22 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Apr 2, 2025

12. Enable AI transcription on Desk phone

    245 votes

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    Planned  ·  68 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Mar 17, 2025

13. Sync RingCentral Desktop Application With RingCX

    290 votes

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    Planned  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Mar 11, 2025

14. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

    9 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Mar 5, 2025

15. Emergency Setup for Outages

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Don shared this idea  ·  Jan 27, 2025

16. CNAM feature for Canada

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    111 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Dec 30, 2024

17. Multiple recipient for faxes and SMS

    249 votes

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    Under Review  ·  39 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Oct 16, 2024

18. add HUD feature to apple iphone app.

    122 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Sep 19, 2024

19. SMS Monitoring

    58 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Sep 13, 2024

20. Caller ID for every extension

    87 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Don supported this idea  ·  Sep 5, 2024