219 results found
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AI Receptionist Log of Call Flow
I would like to see a log of all connected calls and what ultimately happened, step by step - what questions they asked Naomi, etc. This would help me know my prompts are good and I'm not missing any commonly asked questions that should be added to knowledgebase. In excel, each Q & A would be a separate column.
Also a call should be disconnected if the AI receptionist does not receive a reply within 10 seconds.
7 votes -
AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
11 votes -
Request to add Arabic as a supported language for the AI Receptionist
Request to add Arabic as a supported language for the AI Receptionist to better serve customers who primarily communicate in Arabic.
2 votes -
AI receptionist key presses
The AIR (AI Interactive Response) system now allows customers to add a dual-option key press menu, functioning exactly like a standard IVR.
Key Features:
Hybrid Navigation: Callers can either speak naturally to the AI or use their dial pad (e.g., "Press 1 for Sales").Direct Routing: Key presses instantly forward callers to specific extensions, call queues, external numbers, or voicemails.
Flexibility: Great for callers in noisy environments who prefer touch-tone buttons over voice commands.
4 votes -
Configurable Response Delay for AI Receptionist (Prevent Interruptions)
Description:
I would like to request a feature enhancement for the AI Receptionist to allow configurable response timing. Currently, the AI tends to respond while customers are still speaking, which can interrupt the conversation and negatively impact the customer experience.It would be highly beneficial to have an option to set a delay (e.g., 3–5 seconds) before the AI responds after detecting silence. This would ensure that customers have fully completed their statements before the AI provides a reply.
Use Case:
In real customer interactions, there are often brief pauses while the caller is thinking or speaking. Without a configurable…6 votes -
i would like to add to the end of AI conversation : thank you for calling company name and have a great day!
i would like to add to the end of AI conversation : thank you for calling company name and have a great day!
6 votes -
Eliminate verbal fillers from AI receptionist.
Eliminate non-functional verbal fillers (e.g. "Just a sec, I noted that down") from AI receptionist's speech patterns.
4 votes -
Disable the AI Receptionist prompt from repeating the phone number and stating the "+1" country code prefix at the beginning of the greeting
The AI Receptionist should skip reading the raw string data and the "+1" prefix, transitioning seamlessly into the core menu options or custom greeting without announcing structural routing data.
3 votes -
Modify the SMS Booking Link format
The ability to customize the SMS format sent by AI would help minimize confusion — particularly for businesses that utilize SMS for purposes beyond appointment booking, such as online orders. Without this flexibility, customers may mistake an order link for an appointment reminder, or vice versa. Even with the additional message option available, the system still incorporates booking-related language, which can lead to misinterpretation.
1 vote -
Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer
Desired call flow:
1. Caller requests an agent or live representative.
2. AI intercept: "I can certainly help you with that. To ensure I connect you with the right person, may I ask what you are calling about?"
3. AI attempts resolution via knowledge base/faqs.
4. If the issue remains unresolved or the caller is unsatisfied, AI then routes to a live representative.To optimize AIR's functionality, it would be beneficial to implement a call transfer delay option when requested by the caller. Instead of immediate transfer, AIR should first inquire about the caller's questions and attempt to address them…
12 votes -
chatbot with AIR on company website
Since we have AIR configured for our business, we would like to incorporate the chat feature directly on our website, similar to your testing option.
1 vote -
Forwarding of calls from user extension to AI receptionist
Enabling call forwarding from the user extension to an AI receptionist
19 votes -
Need to provide access to *fully* customize the Company Greeting
Right now, "Because you selected additional languages, a language selection prompt is added to the end of the greeting and announcement.
Please say 'English' or 'French' to continue." is locked.
The problem is it's very clunky. There is no flow and it sounds amateurish:
"How may I help you? ... Please say English or French to continue"
I would like to change that entire line to "Would you prefer assistance in English ou peut-je vous aidez en Francais?"
1 vote -
report for AI assistant transferred indicating extentions transfered
AI call history should indicate ai transfered calls & which ext its transfered to
6 votes -
AIR - Add Toggle to Disable Speech Ingestion During Greeting
Currently if someone is talking, caller is on speakerphone, or there is noise in the background during the AIR mandatory greeting, AIR will ingest this speech and then respond to it immediately after its greeting has finished.
Suggest that some form of admin control is added that can effectively stop AIR from listening/responding to speech while it is voicing its greeting.
2 votes -
Language Selection Before Greeting
Can we please get the option to put the 'Please select English or (Secondary Language)' before the Greeting? Perhaps a toggle?
5 votes -
The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.
The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.
11 votes -
New Skill Request: Send Emails
AIR should be able to send emails during the call the same way it can send text messages. Applications are endless:
1. It could be used to send scheduling links if people prefer email over text.
2. It could be used to send the transcript of the call to an internal ticketing system
3. It could be linked to many other AI and automation tools that are triggered by emails (much more flexible than SMS triggers)More ideas in the comments!!
16 votes -
Auto Receptionist Timer
Add a customizable timeout feature for unresponsive callers, allowing the AI to either automatically disconnect the call or route it to voicemail.
Implement a no-response timer that gives users the option to have the AI drop the call or transfer it to voicemail after a set period of silence.
1 vote -
Remove Transfer Confirmation & Enable Response Customization
requesting greater flexibility in the behavior of the AI Receptionist, specifically regarding call transfer interactions. Currently, the AI Receptionist requires callers to confirm before proceeding with a transfer and does not allow customization of this confirmation prompt or related responses.
5 votes
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