191 results found
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Option to disconnect the call if no response/dead air.
Just as there is an option under the IVR menu to disconnect the call if the caller does not enter a response, it would be best if there were a similar option in the AI Receptionist as well. This is for when the caller does not respond to the AI or is experiencing dead air.
3 votes -
need bi-directional sms chat capability
need bi-directional sms A! receptionist chat capabilities
1 vote -
Turkish Language support for AIR and ACE
We would like to formally request support for the Turkish language across the RingCentral platform.
Our law firm serves a large Turkish-speaking client base in the United States, and many of our employees communicate with clients in Turkish every day. Adding Turkish language support would significantly improve usability and accessibility for both our staff and our clients.
Specifically, we would like to request:
Turkish support for voicemail transcription.
Turkish support for AI call transcription and summaries.
Turkish support for live captions during meetings and calls.1 vote -
Change the name "transfer to receptionist"
The concept of 'Receptionist' is no longer fully valid in all terms, like the police. We need a way to say:
Let me transfer you to <TITLE>
TITLES
An Officer
A Police Officer
A member of the customer care team
Customer Services.4 votes -
AI Receptionist Email Notifications with Caller Responses
Please add the ability for AI Receptionist to send email notifications that include the caller’s responses to the AI Receptionist questionnaire after the interaction is completed, similar to how voicemail email notifications include the caller’s recorded message.
4 votes -
AI Receptionist - Ability to disable transfer confirmation message
AI is always asking a confirmation "Got it, I'm preparing to assist with your sales inquiry. I can transfer you to our sales team. Would you like me to do that?" before the transfer.
A setting to remove this confirmation message to transfer the call directly after triggering the context rule would be more efficient.7 votes -
AI Receptionist Email Transcripts
The AI Receptionist is used for after hours at our company and should be able to email out transcripts of calls as the voicemails already do. Im in IT and should'nt have to go into the admin portal to send off transcripts to our Sales team.
1 vote -
forwarding calls to AI Receptionist from a call queue
Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.
17 votes -
Option to assign SMS on AI Receptionist to another user
Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user
17 votes -
Have the option to change receptionist to customer support.
I would like the ability to remove any mention of receptionist from AI speak to customer support. My company does not have receptionist.
1 vote -
Air sms send text messages number limits from drop down
Air sms send text messages number limits from drop down only shows 500max, can we be able to display ALL phone numbers associated to the account? i have over 2000 programmed numbers on this system and it only allows me to see 500 and then it cuts off. its sorted numerically.
3 votes -
Speak during AIR message
Our callers need to be able to speak during the AIR outgoing message. Right now, they have to wait until the message is over to speak.
1 vote -
Admin (human) scoring and feedback for AI receptionist calls and texts.
Please allow for admin (human) scoring and comments or feedback for AI receptionist calls and texts in the Analytics features.
1 vote -
Admin scoring of AI receptionist calls and texts.
Please allow for admin (human) scoring and comments or feedback for AI receptionist calls and texts in the Analytics features.
1 vote -
Can we have a way to pull a pie chart report for AIR?
It would be nice to generate a pie chart that can be downloaded and shared with department heads.
1 vote -
AIR Response Delay - Immediate Need
AI Receptionist response delay should be integrated as immediately as possible. 3-4 seconds should be enough time for most people to naturally pause in their speech as they think about what they want to say next. That said, I've seen another request here for 5 seconds so it would help if this were an adjustable feature.
Without much programming on my part, the AI response time was absurdly short, interrupting literally every single time I said something (sent a recording to ring central support). With more programming (more FAQ information and documents loaded and assigned to the AIR) the response…
2 votes -
AI usage
Ability to see the accurate usage of the AI receptionist. Currently, there is a "blind spot" where the AI Analytics dashboard and the Call History exports don't match—specifically with call durations showing as 0 seconds in the logs despite active interactions.
2 votes -
Enable AI Receptionist Integration with External Systems for Order Status Inquiries
Requesting the ability to integra website or order management system with the RingCentral AI Receptionist so it can automatically respond to caller inquiries related to order status.
Currently, the AI Receptionist cannot access external systems or pull real-time, customer-specific data.
3 votes -
AI Receptionist
AI would be better if it was able to take notes from callers
1 vote -
Have Lead Capture filters the questions based on the transfer by context
Lead capture on AI Receptionist should have the option to filter to specific transfer by context.
For example, lead capture A - that should only cater transfer by context A. Then Lead Capture b, should only cater transfer by context b. Current work around is all lead captures are being asked in all transfer by context. It should vary per transfer by context or department
1 vote
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