219 results found
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Enable Both SMS Link and Calendar Access Booking for AIR Appointments
Currently, AIR Appointment Booking does not support enabling both “Book using SMS link” and “Book using calendar access” at the same time for the Appointment booking type.
It would be beneficial to allow both options to be enabled simultaneously, giving callers the flexibility to choose their preferred booking method. This enhancement would improve the overall caller experience and provide greater convenience and accessibility.
2 votes -
appointment booking
I want to change my current email to a different email in my AI booking option
1 vote -
Unlimited AI Receptionist Plan
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies.
4 votes -
AI transcription or summary
Let me know what the customer spoke about with the AI before the call is transferred to me. May be a text transcription or summary.
3 votes -
AI to Filter Calls and Text Messages
An intelligent filtering system that can automatically analyze and categorize inbound calls and SMS messages based on predefined criteria such as spam detection, keywords, caller behavior, or custom business rules.
What We Are Looking For:
Ability to automatically identify and block or flag suspected spam calls and messages
Keyword-based filtering for SMS (e.g., route, tag, or auto-respond based on message content)
Customizable call screening rules (e.g., send certain calls directly to voicemail or specific users/queues)
Smart categorization (e.g., sales inquiry, support request, vendor call, etc.)
Option to auto-respond to certain message types using AI-generated replies
Reporting/analytics on filtered interactions
1 vote -
Spanish language support with AI Recptionist
Please support the Spanish language within AI Receptionist
16 votes -
more voice options and the ability to change speed of the voice or other aspects of the voice
Would like more options for the voices as well as the option to change the speed
2 votes -
custom voice
Wondering if there is any plan to allow for voice synthesis by creating a voice sample. That way, our clients hear a familiar voice over the current AIR.
3 votes -
Allow AI Receptionist to be a member of a Call Queue.
We would like to have calls to our main line go to a call queue, where calls are first routed to our human receptionist, and then to the AI Receptionist. This way, most of our clients (who tend to be older, 55-90 years old) can still have a human to talk to, but if our receptionist is busy or on another call, the AI Receptionist can catch and transfer the calls where needed.
The problem I am having with implementing this, is that there is not a way to add the AI Receptionist's extension to a call queue, as this…
11 votes -
AI receptionist - call history
Options to delete history or call logs. Or indicator that done or not done. Or if we can add a note.
1 vote -
Notification after missed call to AI Receptionist when call forwarding is enabled to it
AI Receptionist notifications after failed interactions or unsuccessful transfers
5 votes -
1 vote
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Feature Request: AI Receptionist to query Hubspot/Salesforce CRMs for data
We are developing AIR to handle the majority of inbound calls. It would be great if AIR could query our CRM to retrieve delivery information for order numbers. At the moment we can emulate this functionality by uploading an Excel spreadsheet with delivery info in it, but that's a static document that is updated frequently. Retrieving information from our service management CRM would be incredibly powerful.
1 vote -
Setting to Prioritize AI Receptionist Transfer to Extension
Have a setting that will prioritize transferring the call to intended extensions rather than the knowledge hub first.
1 vote -
Enable Call Recording for AI Receptionist Interactions
Summary:
Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.Description:
Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:
Improve quality assurance and training by reviewing how the AI interacts with callers.
Support compliance…
5 votes -
AIR Functionality: Order Status and Tracking Information
Can we get the AIR to be able to read a spreadsheet or PDF of order information so the customers can get their order info over the phone or via text message? I tried it out with a Ring Central specialist and we were not able to get it to work.
1 vote -
You need to create the ability to have the AI Receptionist line be the line that rings if no one answers their line.
make it an option to have the AI receptionist be an option for call routing. For example if I don't answer the line and the person that is next doesn't answer then it goes to the AI receptionist. Similar to the way a operator or receptionist would have in a real office setting
2 votes -
Improve AI Receptionist Transfer by Name Functionality
Summary:
Currently, to ensure proper call routing, our team must add and maintain custom rules for every employee across all AI Receptionists. This is time-consuming, not scalable, and does not align with the intended functionality of transfer by name.Request:
We request that the AI Receptionist be enhanced so that transfer by name works correctly without the need for custom rules for each employee. The system should automatically recognize active users by name across all AI Receptionists, improving efficiency and ensuring a consistent caller experience.Benefits:
Reduces administrative overhead of manually managing custom rules for each user.
Ensures transfer-by-name functionality…
3 votes -
Allow AI Receptionist (AIR) to Transfer Calls Directly to
Currently, RingCentral’s AI Receptionist (AIR) can capture leads and transfer calls based on contextual routing, but there is no option to send the call directly to a message-only extension (an extension that accepts messages or voicemail without ringing a user device) once lead capture or other AI interactions are complete. Adding this capability would allow businesses to automate follow-up without requiring the call to ring a live extension.
1 vote -
AI Hold Music
Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.
5 votes
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