149 results found
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AI Receptionist Enhance URL Detection for Standard Formats
Have the option to say the exact website link including www. & .com including emphasized individual letters
1 vote -
AI Receptionist Schedule
Hello,
It would be nice if could adjust the schedule of the AIR to determine when it receives calls. It would also be nice if we could add the AIR as a call queue member.
1 vote -
upload knowledge bases in one upload
Have a way to upload knowledge bases links on AI Receptionist in one upload.
1 vote -
Knowledge hub accept MP3 file upload
Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files
1 vote -
Organize AI Receptionist FAQs by Categories or Topics
The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.
1 vote -
Turn off call recording disclaimer for specific users
The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."
1 vote -
Reduce Call drop Rate
Reduce the dropped call rate by the AI receptionist.
1 vote -
AI receptioninst to have the ability for callback
For AI receptionists to have the ability to callback whenever the cx leave a voicemail and requests a callback, or if there is a missed call.
1 vote -
AI Agents Retry Logic for Rule-Based Actions
We would like to request the ability to implement retry logic within AI Agent rule-based actions. Currently, when a rule fails to execute successfully (e.g., input not recognized, transfer failure, or timeout), the system does not consistently retry or provide configurable fallback handling.
This feature would allow administrators to:
Configure the number of retry attempts for each rule
Define retry conditions (e.g., no input detected, failed transfer, invalid response)
Customize retry prompts or messages
Set fallback actions after retry attempts are exhaustedAdding retry logic would improve reliability, reduce failed interactions, and enhance the overall user experience when using AI-driven…
1 vote
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