795 results found
-
coaching insights for management
I have been informed that "AI insights will be produced only for those users where no one is reporting to them” This seems redundant for those of us with internal management hierarchies.
Being in a management role but still making and taking calls shouldn't preclude them from coaching insights, despite them having their own team to coach.
They should be able to lead by example and if we cannot see an overview of their calls, we cannot review where managers may be falling short.Please review this as training and enhancement advise should be available to all users on RingSense.
1 vote -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
4 votes -
Google Calendar Appointment booking
Please support Google Calendar for appointment booking.
People call in AI Receptionist and they can book an appointment based on schedule availability.7 votes -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
2 votes -
Option in AIR to collect caller information and send it to internal company group chat
We want to have the option or skill in AI receptionist to collect caller information and send it to internal company group chat
1 vote -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
RingSense AI Review Scorecard enchancement
Requesting additional features and improvements for the RingSense AI Scorecard Review tool to enhance usability, accuracy, and workflow efficiency for both supervisors and agents.
These enhancements will improve the efficiency of QA processes, provide clearer insights into AI scoring, and strengthen collaboration between supervisors and agents, resulting in better coaching outcomes and agent performance tracking.
1 vote -
Coaching tab
I can see a total of Agents whose feedback was shared with them and a total of the agents who reviewed it. However, a report that shows (Agent name) which agent viewed it and which ones did not would be most helpful compared to aggregate totals.
1 vote -
Coaching tab
I can see a total of Agents whose feedback was shared with them and a total of the agents who reviewed it. However, a report that shows (Agent name) which agent viewed it and which ones did not would be most helpful compared to aggregate totals.
1 vote -
2 votes
Thank You for Your Feedback
We sincerely appreciate your contribution. After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
-
Ability to remove/delete implicit teams within RIngSense
Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.
13 votes -
Autologging the AI transcript in RCX
I have a client that requested to have the AI transcript automatically added to a customer service reps RCX interface rather than having to manually copy & paste it each time. Client is hoping for an ETA on this, if possible.
1 vote -
Make voice mail length adjustable
The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!
10 votes -
To have the ability or option to transcribe an existing call Recording
We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.
11 votes -
Scoring
It would be appreciated if the score for calls did not need a human to review the call to complete the scoring. Most of our calls have only a partial score and require a person to go in and review the call to add the score for those sections. This creates more work for the people involved rather than simplifying by having the AI score the whole call and allowing us to focus on where the AI has identified the need for improvement.
1 voteThis feature is now live on your account. As an admin, you can mark scorecard questions as required or optional. AI will automatically fill out all required questions ensuring no human scoring is needed.
Please see the attached screenshot for more details
-
fax
Add user-defined tags to faxes: Please add the ability to add custom tags to faxes
1 vote -
Add email address to the AI notes summary
Mike requested an enhancement to AI notes. currently, after client calls, RingCentral emails notes with the contact's name and phone number, but not the email address. He’d like the email address included so their Cirrus Insight Outlook plug-in can automatically match the call notes to the correct Salesforce contact, saving time and manual effort.
1 vote -
adjust how AI notes summarize calls
have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.
15 votesI'm glad to announce that this feature is now live in your account.
Account -> Admin Settings ->. ... -> Templates.
In the templates section, you can customize summary for each template
You can customize the summary template, including the ability to summarize it in 1st person.
You can find the relevant section in the attached screenshot
-
Ability to Retrieve Missing or Deleted Call Transcripts
Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.
5 votes -
Ads and feature notification should be opt-in only
Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance
3 votes
- Don't see your idea?