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374 results found

  1. Daily Coaching Summaries

    It would be great to provide a daily summary to an agent with a cumulative set of AI feedback, composite score and ranges on sentiment, patience, engaging questions, etc.

    5 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Transcripts Copy and Paste Friendly

    Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. AI tracking over time to see if coaching works

    When the manager gives feedback, it is important that RingSense update the manager (to save him/her time) if the coaching works but also to track if the individual falls back into his/her bad habits over time. Example: Someone uses a lot of filler words, the manager can coach on the “Hum”, “like”, “you know what I am mean”, etc.
    AI sends an email on a frequency defined by the Manager and once the behavior is corrected, no more email notification unless if the AI detects the behavior has returned.

    8 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. filter

    Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.

    1 vote
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    When sharing calls outside of RingSense, the information is limited to the call/video recording, summary, and transcript of the call. Would like the added functionality to share the comments and feedback from the call.

    8 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Ability to create Scorecard then attach trackers

    Provide the ability to use Trackers/AI to assign scorecards to interactions based on trackers being assigned to the scorecards. In other words create a scorecard, attach specific trackers. Then when trackers are found in interactions add the relevant scorecards to the interaction

    7 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Improve/Increase documentation

    Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,

    6 votes
    0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  9. Rotating through Filtered calls

    Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.

    Generic report with all interactions within that filter.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Suggest calls to a deal

    Sometimes people dial in, use a different name / email, etc when joining a meeting. Currently deal linking is tied to those contacts on opportunities.

    If it could also suggest calls to link to a deal based upon title, similar participants, topics discussed, embedding scores.

    Have these show up faded out in the calls, with a quick action to add or remove these from the deal. (If Calls in Deals get searches it would be awesome for these to be included). Potentially notify / ask the call host, deal owner, and / or specific users to be able to confirm…

    2 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Show percentage of calls per agent on trackers tab heatmap

    Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.

    7 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Filter by Call Queue/Voice Queue/Skill Number

    Ability to filter calls by Call Queue (MVP) and Skills/Voice Queue

    6 votes
    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Voice prompts to direct calls, ex "Press 1 or say billing"

    Create Voice prompts to direct calls

    Ex An inbound caller hears the Company greeting, "Press 1 or say billing".

    The callers speaks "billing".

    Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.

    OpenPhone competitor does this.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. My review list, configured to find a call per team member instead of just 10 generic calls.

    I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Archiving System for Call Recordings to be stored

    Archiving System for Call Recordings to be stored

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Assign Scorecards based on Team/Individual

    Currently when filling out scorecards, you can only apply all the scorecards to all the calls, then scroll through which ones you do/don't want to grade. Ideally, being able to create a scorecard and assign it (just like you would a role in the admin portal) to a team/individual would make it smoother and a better experience for managers.

    7 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Easier Navigation to Access Coaching Information

    Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Clean up and shorten the document formatting of the downloadable transcription in RingSense

    Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.

    4 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Ability to create a folder with specified/assigned user visibility

    Ability to create a folder within RingSense and allow or assign specified users or teams access (i.e. folder for just managers to review.) Currently limited to share privately or completely public or individually to specific users.

    6 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Add an icon to easily copy and paste the call transcript

    Add an icon, similar to the copy-and-paste layout for call summary, to easily copy-and-paste the call transcript.

    6 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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