502 results found
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Show all Scorecards in RingSense calls regardless of call category
Currently, the system is designed to display scorecards based on the call category.
It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.3 votesWe’re excited to announce that, based on your feedback, RingSense now supports displaying all scorecards, irrespective of the call category. The scorecards are sorted by default by the scorecard targeting filters.
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Multiple Language support for AI Live Transcription (Portuguese)
Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.
2 votes -
RingSense QM Report - Interaction Arrival AI Analytics
Provide QM Reporting on RS4RCX that provides details of incoming Interactions, compiled with API Data from RingCX on Abandoned Calls and marry the abandoned with Sentiment and the number of available agents in the timeline.
Useful information to have in the report based on Hourly (with a date/range selected), daily, weekly and monthly.
The number of interactions could show peaks and valleys, when abandoned interactions occurred, what the average sentiment was of the handled interactions at the time, average wait time, average handle time, number of agents logged in, number of agents available, number of agents busy and number of…16 votes -
Show RingCX UII in Ringsense
Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.
3 votes -
Option to permanently remove access for RingSense on the RC App
An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.
2 votes -
Organize AI Receptionist FAQs by Categories or Topics
The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.
1 vote -
Imprint date, time, and duration in AI Notes.
For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).
1 vote -
Deley option in releasing comments
Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.
1 vote -
Integration with Brivity CRM
Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.
1 vote -
Ability to report and print completed evaluations.
Ability to print / report on completed evaluation forms for agents.
5 votes -
RingSense Trackers and Tags being customized per department/team or user.
Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.
4 votes -
Turn off call recording disclaimer for specific users
The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."
1 vote -
brivity
Can we please have and integration for "Brivity" our real estate CRM? Brivity.com
1 vote -
Free call transcription for more than 30 minutes.
A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.
2 votes -
turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
4 votes -
RingSense agent performance report
have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores
1 vote -
Export Details/Data
I would like to be able to export the scorecard details, please see below for reference. Thank you!
9 votes -
Ability to turn off the summarize unread messages across the entire organization
We would like to turn off the "summarize unread messages" option across our entire company.
1 vote -
Reduce Call drop Rate
Reduce the dropped call rate by the AI receptionist.
1 vote -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes
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