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308 results found

  1. RingCX Section 508 Compliance Agent side

    In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.

    2 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  2. Integration with Genesys CC

    Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Integration with Google BigQuery

    Idea is to integration RingSense and RingCX with Google BigQuery.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Integration with FiveTran

    Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  5. Integration with Leadtrack CRM

    Idea is to integrate with Leadtrack (CRM)

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  6. Integration with Zenith CRM

    Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  7. Filter calls based on ODCR vs. ACR

    Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  8. Add Label column in Company Numbers Report detail output

    Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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