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374 results found

  1. coaching insights for super admins

    Wants a coaching insights for super admins to show on the ringsense portal

    4 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Option to assign SMS on AI Receptionist to another user

    Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    4 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  3. Option to Correct AI Receptionist Voice Pronunciation

    There should be an option to upload preferred AI voice and for pronunciation to be corrected.

    5 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. AI call summary in the admin portal

    View the AI call summary in the admin portal for all users and their calls

    17 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. call recording and csat scores

    Have one continuous recording of a call regardless of how many times the call is transferred from physical devise to soft-phone or even from EX to CX (and vice versa). If not possible an option to allow call linking as coming in and out of calls means that you loose the original call and the full thread.

    With the ability to have one call recording, this would link into one CSAT score, as currently any agents on CX, one of their main task is to route calls to the correct department on EX and the highest score they can achieve…

    7 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. mask sensitive info from transcript and ai notes

    I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.

    This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.

    6 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Spanish language support with AI Recptionist

    Please support the Spanish language within AI Receptionist

    8 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  8. Transcripts for Meetings >2 hours

    When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…

    11 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Remove RingSense from agent view

    Customer Genpact would like to us to remove RingSense from the RingCX agent's view. Agents are to be monitored/recorded but they don't want agents to see RingCX at all.

    7 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  10. Ability to use RingSense on Queue Calls

    Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.

    47 votes
    5 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Template Tab with Pre-Configured Questionnaire

    Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
    This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

    Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

    How This Differs From Existing Trackers, Q&As, and Other RingSense Features
    While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
    Trackers are keyword or phrase-based detections that flag when specific terms…

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Ability to have AI Receptionist enabled on UK accounts

    Ability to have the option for AI Receptionist enabled on UK accounts

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  13. Allow AI Notes and Transcripts to be pulled by Zapier.

    Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.

    4 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  14. call forwarding to ai receptionist extension

    give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    3 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  15. Make voice mail length adjustable

    The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!

    9 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. AI Receptionist_ Speed of response

    Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.

    3 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  17. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    Currently, when a manager is assigned to agents in RingSense, the Coaching Insights data for the current month is not immediately visible or may take time to populate. This delay can hinder supervisors from gaining timely visibility into their team's performance and coaching opportunities, especially when organizational changes occur mid-month. Ensure that once a manager is assigned to one or more agents, Coaching Insights data for the current month becomes available immediately, without needing to wait for the next data refresh cycle or month-end.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  18. train on names

    We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    2 votes
    New  ·  3 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. i'm looking for ai summaries on past calls. I have recording and AI turned on for all calls

    Not all my calls are being summarized, just the ones I've triggered during a computer app call, not on tablet or phone apps can I take the recording and get it ai summarized?

    7 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Limit Manager Access to Interactions in RingSense

    Feature Request: Limit Manager Access to Interactions in RingSense
    We wish there was a way to limit managers’ access to interactions in RingSense.

    For example, a manager should only be able to view the interactions of users who are directly assigned to them as their manager. They should not have access to interactions from other teams or users outside their scope.

    Currently, even if we:

    Customize roles

    Create a dedicated team for the manager

    …the manager can still view all interactions across other teams in the RingSense dashboard.

    Benefit of Having This Feature
    Enhanced Data Privacy & Security: Ensures sensitive…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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