Skip to content
← RingCentral Ideas

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

297 results found

  1. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    10 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  2. add admin ability to delete calls /insights/ai tracking / transcripts ect

    Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. AI live transcription

    enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app

    12 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  5. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. adjust how AI notes summarize calls

    have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.

    9 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  7. Comprehensive Data Download from RingSense

    The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    12 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    Today RS4RCX is an outstanding companion to RingCX, analyzed conversation is truly incredible. Having a secure repository for RCX conversations is something we have come to rely on. Today however recordings in RS4RCX are only tied to agents licensed in RCX.

    Missing are those conversations that did not have an agent tied to the segment. It is highly desirable to pull, analyze and store calls in RCX IVR including voice mails, cloud profiles, track numbers and voice surveys.

    Being able to audit voice mails that were left is an easy and daily example of how RS4RCX supervisors can use the…

    25 votes
    Under Review  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  9. Calls processed in RingSense should display the Contact Name.

    When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    9 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. transcript the recorded call into text

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  11. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    5 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  12. AI note taking after a recorded phone call

    When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.

    1 vote
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  13. change profile photo

    just to have the option to change the profile photo would be good

    1 vote
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  14. automatically email recordings & transcripts

    automatically email recordings & transcripts

    11 votes
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  15. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    This is for RingSense for RingEX, RingCX and Sales...

    Today, RingSense allows for the redaction of US data points:
    - Credit Card, Email Address, IBAN Code, Phone number, US Bank Number, US Drivers License, US ITIN, US Passport, US Social Security number.

    For the UK Market, for all deployments, we are going to need as a basic:
    - National Insurance number
    - NHS Number
    - UK Passport
    - UK Drivers License
    - UK + International Bank Number
    - UK Postcodes
    - Others (Maybe doing a custom redaction leveraging regular expressions)

    23 votes
    Under Review  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  16. Turn off in-call notification

    The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.

    21 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. call script

    Create work flow and call script should be able to be read fromthe portal and input live transcript as call is taken place. This would be great for taking data from ring sense to scheduling software.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. AI Reception frequently asked questions

    A back up for frequently asked questions, or a password to protect before deleting the whole section.

    I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.

    :)

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. Scorecard Additional Option

    When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    7 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
2 4 5 … 14 15
  • Don't see your idea?