Skip to content
← RingCentral Ideas

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

297 results found

  1. RingCX custom notification sound option enhancements

    The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.

    3 votes
    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  2. Ability to add order of priority when multiple scorecards exist

    Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    4 votes
    Future Consideration  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  3. Allow for user-entered deal size when filtering Deals

    When filtering Deals, one of the available filters is Revenue. Unfortunately, the smallest available value is $0-$50k. Some organizations have much smaller deal sizes and would like the ability to select a smaller value, or ideally, manually enter the Revenue range they would like to filter by.

    1 vote
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Offer coaching advice to the managers aka AI Coach/Copilot

    When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    We introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.

  5. Five9 Integration for RingSense

    Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. RingSense to be accessible through RingCentral app

    Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.

    2 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Quick Distribution of Intercom use

    At the moment, to enable the intercom, you would need to enter each user and allow the intercom use. When you have 4 users is not a problem, having 200 it does become a problem to then enter each user's account and allow for the intercom. It would be great if we can have a system that can make the intercom use for all uses either selected or part of the group.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. Click on sentiments and analysis and get deeper info on content

    When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    The ability to help the manager to keep track of their coaching output. Right now, it is difficult to see if the coaching is working or if the employee goes back to his old (bad) habits. RingSense could send a weekly update or an email alert when the employing is dipping with this specific skills

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. RingCX Section 508 Compliance Agent side

    In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.

    2 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Integration with Genesys CC

    Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Integration with Google BigQuery

    Idea is to integration RingSense and RingCX with Google BigQuery.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Integration with FiveTran

    Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Integration with Leadtrack CRM

    Idea is to integrate with Leadtrack (CRM)

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Integration with Zenith CRM

    Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. Filter calls based on ODCR vs. ACR

    Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Add Label column in Company Numbers Report detail output

    Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 11 12 13 15 Next →
  • Don't see your idea?