Mute In-Call Voice Notifications for Call Recording & Transcripts On
If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.
The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".
There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.
Two voice notifications back to back only confuses the client calling in.
17
votes
Brett
shared this idea
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Kaitlyn commented
We should have ability to turn off "Transcription On".
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Ryan commented
We should have the ability to turn off "Transcription On".
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Rick commented
We should have ability to turn off "Transcription On".