Settings and activity

11 results found

1. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   42 votes

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   Planned  ·  10 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Rick commented  ·  May 15, 2024  ·  Edit…  ·  Delete…

   We should have ability to turn off "Transcription On".

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   Rick supported this idea  ·  May 15, 2024

2. Spanish Support for RingSense Transcription and Translation (to English)

   21 votes

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   1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

   Rick supported this idea  ·  May 15, 2024

3. Add the ability to set statuses, especially DnD, for a specific (short) duration

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Add an audio tone for calls being transferred

   127 votes

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   Planned  ·  24 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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5. Stop second incoming calls from continually ringing over the top of an existing call

   27 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Mute incoming call notifications while currently on a call

   564 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

7. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   179 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Planned for November 2024!

8. Set Users Status on their behalf

   64 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Adjust how missed calls are categorized for group calls

   471 votes

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

10. Remove call announcement when transferring calls

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Caller ID Name Display on User Extensions End

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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