notes on deskphone call - through desktop app
Would like to see notes/summary on a call that is initiated through desktop app - but using paired desk phone. Currently the record feature works - but AI won't transcribe the recording.
Allyson
shared this idea
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Jim
commented
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop. I just spent close to an hour with Technical Support on this issue. I find it amazing that a desktop phone especially when recommended by RingCentral does not work.
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Denise
commented
This is a very important feature for managing our client communication records as we use our desk top phones primarily.
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Ted
commented
Agreed. The app shows that I'm on a call and records it but I have to take the call on my laptop if I want notes. Hopefully it's an easy fix.
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Shane
commented
My customers that continue to use physical desk phones would like the Note Feature to function the same as the desktop and mobile apps.