← RingCentral Ideas

Settings and activity

12 results found

  1. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Shane supported this idea  · 

  2. Voicemail to Email Notifications set as a Default

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Shane shared this idea  · 

  3. Tell caller they are being connected

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Shane shared this idea  · 

  4. Disable Call recording announcement

    46 votes
    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  5. Show Toll-free minute usage in Service Web

    56 votes
    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  6. Disable "AI is taking notes" when on call

    134 votes
    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Shane supported this idea  · 

  7. Add a filtering option that would show who opted in to "receive information on product education, training materials".

    2 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Shane commented  · 

    As a Partner who builds each system for my clients, I would like to see the information and product education button and send an email when a phone added button turned off as a Default.

  8. Feature to extend time while selecting contacts for transferring calls - Desk phone

    1 vote
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Shane commented  · 

    My Receptionist is older and needs more time to transfer calls internally. When she presses transfer she needs more time to press the extension number then call to create a warm transfer. We need that to be at least 30 seconds long before an automatic transfer occurs.

  9. When transferring a call and receiving extension did not pick up, call should go back to the original extension instead of going to voicemai

    3 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  10. By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

    3 votes
    1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Shane shared this idea  · 

  11. Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

    19 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    An error occurred while saving the comment
    Shane commented  · 

    I am a partner with RingCentral and suport many customers on the rental program with RingCentral. I am getting this Red Triangle that appears at the top of each rental phone. This is very annoying to my customers and we need this feature request to be approved and have engineers address this issue. Just get it fixed.

  12. Fax Outbound Caller ID number

    13 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?