Settings and activity

28 results found

1. Missed calls to queue showing up as "Answered Elsewhere"

   47 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

2. Total numbers of direct calls and transferred calls to an extension

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

3. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

4. Generate analytics reports showing detailed call queue report

   40 votes

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   New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   659 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

6. Call should not be detected as missed if it was answered elsewhere

   63 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

7. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   167 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

8. Disable "AI is taking notes" when on call

   166 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Allyson supported this idea  ·  Jun 17, 2025

9. Enable AI transcription on Desk phone

   240 votes

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   Planned  ·  66 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Allyson supported this idea  ·  Jun 17, 2025

10. automatically email recordings & transcripts

    19 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

11. AI feature that'll automatically send out transcribed notes via email

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

12. mask sensitive info from transcript and ai notes

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

13. Option to Correct AI Receptionist Voice Pronunciation

    12 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

14. Email AI Receptionist Call History Summary After Each Call

    28 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

15. Auto-email AI Assistant phone call transcripts to RingCentral User

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

16. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    86 votes

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    Planned  ·  16 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

17. edit transcripts

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    26 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 17, 2025

18. Different Ringtone for internal/direct dial calls to those that are calls from being in a group

    13 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 16, 2025

19. settings option to separate queue calls vs direct calls ringtone

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 16, 2025

20. Separate call recording announcements for internal and external calls

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Allyson supported this idea  ·  Jun 16, 2025