We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).

Key capabilities requested:

Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).

Dynamic switching between these personas based on the nature of the inquiry or caller identity.

Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.

This would allow us to better align the AI’s responses with our customer journey and ensure appropriate communication styles for different use cases.