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399 results found

  1. Add Service Industry under organization

    I would like to see specific trackers for home improvement, electric, plumbing, HVAC, etc. industries.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Objections

    An Objections Dashboard. AI filters common categories for objections and groups then alike.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Matching Team Structure from Service Web

    Customer suggested bringing over team structure (Manager and subordinates), roles, permissions, etc... from Service Web. All you would need to do in RingSense to select a pre-existing group to bring over.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  4. Create admin setting for emailing call recording to user

    Just as voicemail recordings are emailed to the user following a call, so should a call that a RingSense user finishes. The admin should have the ability to choose this setting for each user, so it's able to be for some users but not others.

    7 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  5. RingSense Multi Call Playback Window (Cradle to Grave Playback)

    Using the RingEX Universal Unique ID UUI on the call, RS4RCX can pick up that multiple agents handled a single caller (noted by UUI). Highlight when a call is part of a segment and offer the RingSense User with permissions to play in a single view the call from the perspective of the Call being the focus. Versus now I play a call segment by agent and may not know the call was transferred to another agent etc.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  6. Daily Coaching Summaries

    It would be great to provide a daily summary to an agent with a cumulative set of AI feedback, composite score and ranges on sentiment, patience, engaging questions, etc.

    5 votes
    0 comments  ·  RingSense  ·  Admin →
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  7. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Transcripts Copy and Paste Friendly

    Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. AI tracking over time to see if coaching works

    When the manager gives feedback, it is important that RingSense update the manager (to save him/her time) if the coaching works but also to track if the individual falls back into his/her bad habits over time. Example: Someone uses a lot of filler words, the manager can coach on the “Hum”, “like”, “you know what I am mean”, etc.
    AI sends an email on a frequency defined by the Manager and once the behavior is corrected, no more email notification unless if the AI detects the behavior has returned.

    8 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. filter

    Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.

    1 vote
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Filter by Call Queue/Voice Queue/Skill Number

    Ability to filter calls by Call Queue (MVP) and Skills/Voice Queue

    7 votes
    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  12. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    When sharing calls outside of RingSense, the information is limited to the call/video recording, summary, and transcript of the call. Would like the added functionality to share the comments and feedback from the call.

    8 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Ability to create Scorecard then attach trackers

    Provide the ability to use Trackers/AI to assign scorecards to interactions based on trackers being assigned to the scorecards. In other words create a scorecard, attach specific trackers. Then when trackers are found in interactions add the relevant scorecards to the interaction

    7 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Improve/Increase documentation

    Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,

    6 votes
    0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  15. Rotating through Filtered calls

    Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.

    Generic report with all interactions within that filter.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Suggest calls to a deal

    Sometimes people dial in, use a different name / email, etc when joining a meeting. Currently deal linking is tied to those contacts on opportunities.

    If it could also suggest calls to link to a deal based upon title, similar participants, topics discussed, embedding scores.

    Have these show up faded out in the calls, with a quick action to add or remove these from the deal. (If Calls in Deals get searches it would be awesome for these to be included). Potentially notify / ask the call host, deal owner, and / or specific users to be able to confirm…

    2 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Ability to create a folder with specified/assigned user visibility

    Ability to create a folder within RingSense and allow or assign specified users or teams access (i.e. folder for just managers to review.) Currently limited to share privately or completely public or individually to specific users.

    7 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Show percentage of calls per agent on trackers tab heatmap

    Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.

    7 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Voice prompts to direct calls, ex "Press 1 or say billing"

    Create Voice prompts to direct calls

    Ex An inbound caller hears the Company greeting, "Press 1 or say billing".

    The callers speaks "billing".

    Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.

    OpenPhone competitor does this.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. My review list, configured to find a call per team member instead of just 10 generic calls.

    I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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